Comparing a 20 pair of jeans to a $200 phone sounds a bit ridiculous imo.
What is ridiculous is the price of the mistake and what it was over has nothing to do with it. The point of the matter IS, this is a error on their part PERIOD. We shouldn't have to go behind an employee at everywhere we shop and make sure they are following company policy. Everyone makes mistake, however, you learn from them. Once the sale is final & the customer walk out the door, the sales person or the company has to eat it. With all the competition, it is dangerous for company's to treat customers in such a way. Regardless if this was a situation of poor training, or merely a mistake, the fact is all sales are final. That also is most company's policy, so they need to follow their own rules.
I can't believe they had the audacity to call in the first place, calling attention to the fact that an employee of their company committed a faux pas.