Here's the latest (I hope someone is enjoying this):
Palm didn't call back, so I called them. They said they had no record of the call that had been made 4 hours earlier, said they were transferring me, and hung up. I called again - same thing. So I went back to my cool Verizon person, who conference called Palm with me again. After a half-hour call in which Palm did absolutely nothing, the "support" person said "If you tried a hard reset and the problem doesn't go away, you should replace the phones." Both the Verizon rep and I were very frustrated with the outsourced tech support that Palm offers.
It looks like we might wind up exchanging the phones.
More to come soon... |