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Here's the latest (I hope someone is enjoying this):
Palm didn't call back, so I called them. They said they had no record of the call that had been made 4 hours earlier, said they were transferring me, and hung up. I called again - same thing. So I went back to my cool Verizon person, who conference called Palm with me again. After a half-hour call in which Palm did absolutely nothing, the "support" person said "If you tried a hard reset and the problem doesn't go away, you should replace the phones." Both the Verizon rep and I were very frustrated with the outsourced tech support that Palm offers.
It looks like we might wind up exchanging the phones.
More to come soon...
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Never enjoy hearing people having problems with their Treos. I'm sorry to hear you are not having much luck with their customer service. That's not good at all. Sounds like low-level support had no insight beyond a "hard reset".
My issue was resolved by a senior support rep at Verizon "correctly" provisioning the phone. I'm not sure what happens when the provisioning occurs. I went through the process a few times before the rep got a senior support person involved. It was the 4th or 5th time they had me dial the three digit number to provision the phone.
Keep us updated and I hope you get it resolved soon.
-Chris