Last update for the day...
I was trying to exchange the devices with a Verizon customer service person (not because I think there's anything wrong with the treos, but because tech support told me to), and was trying to figure out how not to put another charge on my credit card (temporary or not, $1300 is a big bite). Well, customer support kept sending me back to tech... and my favorite Verizon tech rep was already gone for the day. It was getting ugly.
Three or four calls (and 3 hours later), I finally got a Verizon tech guy on the line who agreed with me that there was (almost) no way it could be the Treos, considering that both of the devices were exhibiting the exact same problem (and if you don't want to scroll up, the problem was that they were both connected to EVDO, but were getting "Data Timeout" messages more often than not). He looked at the ticket and remarked that he was surprised that nobody had reset our DMU. He explained that this was often the case when a customer moves from a non-data device to a data device. Sometimes the account just gets screwed up.
He put in a new ticket, gave me a new direct(ish) phone number, and told me that it should be OK from 6 to 24 hours.
Update tomorrow. |