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Originally Posted by J_Z
I suspect that Circuit City and other official Verizon stores might have first shot at the first shipments of Treo. |
Here's my horror story about ordering/getting my Treo 650 from Verizon.
About 3 weeks ago I lost my Kyocera 7135 (second time this year- long story) which was insured. Since the 7135 was getting "long in the tooth", I decided to pass on the $50 insurance deductible and not waste my second claim and use that toward a new phone. Went to Verizon to pick up a Treo 600 and while on the phone to verify some info, the agent tells me the 650 will be available in 2 weeks (5/23).
She also tells me about the Verizon "Worry Free Guarantee" where I can use a phone for 15 days (bought a cheap Nokia) and return it (to hold me over 'til the Treo 650 comes out). Perfect, $100 more than the 600 but the new features make it worthwile.
Fast forward to Monday 5/23. I call the Circuit City Verizon store (about 5:30pm) where I bought the Nokia and ask did they get the Treo 650 in, guy says "Yes, we have 5 or 6 or so".
I say okay, "I'll be there after work around 7pm". He offers to hold one for me, I say "Cool" and give him my name.
I get there and he is with a customer so I start playing with the Treo 650 on display and getting excited about my new phone. When he finishes, I tell him I called and he is holding one for me. He looks in his stock, (worried look). He says he has to go to lock up to get one.
Comes back empty handed. Says he has to call his manager who worked this morning. He calls. I over hear "Only Two???".
My heart drops....
He says, sorry we only got two and one was sold early this morning and the other needs to stay on display, but you can go to the regular (Non Circuit City) Verizon Store, "They should have plenty, it's only a mile or so away but they close at 8pm"
I look at my watch, 7:36pm, okay "Can you call them and let them know the situation", and I rush out.
I arrive there at 7:50pm. I explain my situation to the sales lady. She says "Oh, we don't have any... - No stores have them for sale, you have to order them"
WTF...
I explain, Circuit City just SOLD one today, they ARE OUT now? I have been following this release for almost 3 WEEKS. They are supposed to be available for purchase in your store!
She goes on: "We only got two also, cooperate sent an e-mail saying those two are DISPLAY ONLY. Customers should order direct.
Obviously I won't get anywhere with her and leave.
Anyway. I call *611 and recap my story with the Verizon Rep. She is VERY HELPFUL and says they are for sale in Retail and begins a calling spree to find me one. She calls about 7 locations, everybody is out.
I order over the phone, and HOPEFULLY I will have my TREO 650 by 4pm today according to FedEX... (sorry about the lengthy post, needed to vent!)