Palm's method of introducing the 680 should be used in business classes as a model for how NOT to rollout a new product. It's evident that they have never driven by nor attended an Apple product release, even though the companies are geographically next door to each other.
How long ago did Palm introduce this product? And that doesn't include the leaks that preceeded the official Palm press release.
Simply atrocious.
My 600 was running on fumes and I needed a new phone a few months ago. I saw the 680 news release and thought to myself that I could wait until it was released so I could replace my ailing 600. The days and weeks passed, and no phone. On top of that, purportted release dates came and went, to no avail.
Ridiculous.
Needless to say, after owning three different iterations of Palm products (Tungsten, Treo, Handspring, etc.), I am now a happy Samsung Blackjack owner because I couldn't wait.
Had the Palm brass came out and gave a hard release date, I could have planned accordingly. Like Apple does. (Although Apple, the iTV notwithstanding, usually allows you to start ordering a product that they just announced online immediately.) How Palm is currently treating the 680 (and 750) release is akin to vaporware. No release date. Just a product that will come out at sometime in the future.
Sad. They lost a customer. Has anyone else fallen into the same boat? |