Palm Treo and Pre Forums - View Single Post

Hollywood · 04-27-2007, 01:53 PM

Originally Posted by pitbull107

My Treo has been shutting off the phone (mostly at night) and one morning I caught it vasilating between Access Powered and blank screen.

Then, even though I do a soft reset or remove the battery and wait before re-installing it, the phone would be blinking as if connected, but the power on (srceen) does not wake it up (again after a nights rest). What the H**L !

Any body else?

BTW: I called Verizon and all they say is "we will replace it" and they do not know what causes this but blames aftermarket software apps being installed.

One thing ya gotta say about Verizon, they are good about replacing the devices. I'm on my fourth, and finally seem to have one that's "somewhat" stable. One of the other three just stopped connecting to Verizon one morning for absolutely NO apparent reason. Anything's possible with these things. I'd just go get a replacement if I were you.

One word of caution: DON'T let them give you a "refurbished" Treo. You'll just be handed off someone else's problems. If you call, and ask for a second tier customer service agent, and put up enough of a stink, they will concede, and have you go to your local Verizon store and give you a BRAND NEW device.

Good Luck,

"Hollywood"

04-27-2007, 01:53 PM	#31 (permalink)
Hollywood Join Date: Jan 2007 Posts: 314 Thanks: 3 Thanked 2 Times in 2 Posts	Originally Posted by pitbull107 My Treo has been shutting off the phone (mostly at night) and one morning I caught it vasilating between Access Powered and blank screen. Then, even though I do a soft reset or remove the battery and wait before re-installing it, the phone would be blinking as if connected, but the power on (srceen) does not wake it up (again after a nights rest). What the H**L ! Any body else? BTW: I called Verizon and all they say is "we will replace it" and they do not know what causes this but blames aftermarket software apps being installed. One thing ya gotta say about Verizon, they are good about replacing the devices. I'm on my fourth, and finally seem to have one that's "somewhat" stable. One of the other three just stopped connecting to Verizon one morning for absolutely NO apparent reason. Anything's possible with these things. I'd just go get a replacement if I were you. One word of caution: DON'T let them give you a "refurbished" Treo. You'll just be handed off someone else's problems. If you call, and ask for a second tier customer service agent, and put up enough of a stink, they will concede, and have you go to your local Verizon store and give you a BRAND NEW device. Good Luck, "Hollywood"