Originally Posted by Hollywood 
One word of caution: DON'T let them give you a "refurbished" Treo. You'll just be handed off someone else's problems. If you call, and ask for a second tier customer service agent, and put up enough of a stink, they will concede, and have you go to your local Verizon store and give you a BRAND NEW device.
Good Luck,
"Hollywood"
I use VZW's service, too. And, I've often heard you guys say that you're on your 3rd, 4th 700p's. I've always wondered if VZW would give me a new phone if I ever needed it. Thanks for your input because I would have never settled for a refurbished phone.