I am a new user as of March 2007 . I just recently, as of about three weeks ago started having the same problem. I have spoken with customer
service @ sprint to perform a hard reset ,as well as made two trips to the sprint store to have my 700wx checked out. 1st time they checked the phone for frequency 2nd time they checked the mic. I was told to go to palm 1 website to download software again. I am not sure exactly which software I am looking for which is how I ended up at this site. Helpppppppp !!!!!!!!!!!!!
Quote:
Originally Posted by elephant007  This is the problem. Please let me know if you're having this problem too. It maybe happening to you and you just haven't realized it... here goes.
I work for a school district and am a computer technician. I received a call today about a user having problems with their Treo 700wx. After talking to the user, I discovered that they are experiencing the same problem that I am.
I can place a call to a person (whether they be landline, Sprint or other carrier) they answer, I can hear them just fine and they cannot hear me. I have to disconnect and place a second call, sometimes the second call goes through and they are able to hear me, sometimes they cannot. I then have to hang up the phone and call them a third time, again, sometimes they can hear me and sometimes not (the whole time I can hear them). The fourth call always works, they can hear me and I can hear them.
I can dial using four methods (touchscreen, keyboard, via contacts and voice command). It matters not which method I use, the problem still happens. This does not happen every single time, when it does happen it follows the above patter. I believe this to be a device issue because I also own a Sprint powered Motorola Razr and have NEVER had problems like with the Treo700wx.
I've placed a call with Sprint Advanced Technical support and gave them my story. They insist that it's a tower issue, I highly disagree because I can use my Razr just fine, then the guy told me it was because they use a different GUI... WHAT!? Yes, I've performed a soft-reset, a "take the battery out for a few minutes" reset and even the dreaded HARD REST.
Has anyone else been having this problem? Any suggestions to resolve this issue? Any idea why this might be happening?
BTW: a total of 4 people are having this problem and that's 4 out of the 4 that I asked (at work)
Thanks for reading this long tread |