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Kiwiline · 05-17-2008, 07:37 PM

Thanks Will! Every time I called Palm Support, their solution was to do a Hard Reset or change the User Name on the Treo. Your solution worked perfectly!

[I]The problem occured in my phone AFTER the initial installation of Palm Desktop software and the first sync to the Treo 650. After several syncs, the syncs to "Tasks" and "Calendar," and in my case to the 3rd party Meeting Maker all stopped, and the log specified error #16397.

The fifth call to Palm led to a solution, at least for me. Another user had reported a similar problem and either Palm or Verizon had diagnosed an issue with Wireless Sync, which I have enabled to obtain email. Either VErizon or the user had suggested disabling Wireless Sync.

I couldn't find a way to disable Verizon's program Wireless Sync. But in checking the top menus on the program, going to "Setup," then to "Connection Settings," then to "Advanced" (in the bottom right part of the screen, one will see a check-box in the "Advanced Settings" scren for "Enable oother sync apps." This says "Enabling this may duplicate data." CHECK this box. I did, then clicked "OK" and got out of the Wireless Sync program, then did a HotSync. Worked perfectly. Has worked perfectly ever since.[/quote]

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05-17-2008, 07:37 PM	#6 (permalink)
Kiwiline Join Date: May 2008 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	Someone should tell Palm Support this fix! Thanks Will! Every time I called Palm Support, their solution was to do a Hard Reset or change the User Name on the Treo. Your solution worked perfectly! [I]The problem occured in my phone AFTER the initial installation of Palm Desktop software and the first sync to the Treo 650. After several syncs, the syncs to "Tasks" and "Calendar," and in my case to the 3rd party Meeting Maker all stopped, and the log specified error #16397. The fifth call to Palm led to a solution, at least for me. Another user had reported a similar problem and either Palm or Verizon had diagnosed an issue with Wireless Sync, which I have enabled to obtain email. Either VErizon or the user had suggested disabling Wireless Sync. I couldn't find a way to disable Verizon's program Wireless Sync. But in checking the top menus on the program, going to "Setup," then to "Connection Settings," then to "Advanced" (in the bottom right part of the screen, one will see a check-box in the "Advanced Settings" scren for "Enable oother sync apps." This says "Enabling this may duplicate data." CHECK this box. I did, then clicked "OK" and got out of the Wireless Sync program, then did a HotSync. Worked perfectly. Has worked perfectly ever since.[/quote] [/i]