Quote:
Originally Posted by bluedaze  are you guys still experiencing issues with Sprint.Com its been rough since the merger with Nextel but they are getting all the kinks ironed out |
Not any longer. The merger and later the merge of the two sites didn't bother me as much as the inability to access the site or my account. Now if they can just clean it up and make it a bit more user friendly... I speak of NOT having to sign in multiple times for various access/transactions after already providing the necessary identifiers in the first place (especially if one is the "primary"). Also, when researching plans it is rather impossible unless one first chooses to "purchase" a device and get to the next step in the process. It would be nice to first compare plans at times and then choose the appropriate device.
On to other areas in which Sprint has recently begun to excel in their customer service experience. The only call center now outside of the US is in the Philippines (good luck there). The Louisiana call center gets kudos for being both friendly, knowledgeable and the ability to resolve issues in ONE call. Otherwise, when working on an issue, I now receive a "personal Tier II Tech" until said issue is resolved. The OK call center was converted to Instinct only at this time resulting in greater focus and training.