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TSCCG · 07-02-2004, 04:54 PM

I have a user with a TREO600 using Sprint Personal Edition of the Business Connection application on their device, they also have Documents to Go installed on the device. When they into the BizConnect email and try to open an email attachment, the download starts but it always errors out. I have another user with the same device and service but does not have Docs to Go installed. They are able to open the attachments (as text). Does anyone know if this is a conflict with Docs to Go or could it be the device setup?

I know that the attachments (.doc, .xls, and .pdf) only show up as text but I still need to figure this issue out.

BTW, does anyone know of any plans by Sprint or another carrier to allow opening of these attachments in their native format?

Thanks

07-02-2004, 04:54 PM	#1 (permalink)
TSCCG Join Date: Jul 2004 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	I have a user with a TREO600 using Sprint Personal Edition of the Business Connection application on their device, they also have Documents to Go installed on the device. When they into the BizConnect email and try to open an email attachment, the download starts but it always errors out. I have another user with the same device and service but does not have Docs to Go installed. They are able to open the attachments (as text). Does anyone know if this is a conflict with Docs to Go or could it be the device setup? I know that the attachments (.doc, .xls, and .pdf) only show up as text but I still need to figure this issue out. BTW, does anyone know of any plans by Sprint or another carrier to allow opening of these attachments in their native format? Thanks