Are you sending your emails to
support@handango.com . If so, please let me know if you do not hear today -- also, try the form located on the help page. This might be quicker. Our store is powered by Handango, who is one of the largest (if not the largest), software stores in the industry. If you're not receiving a response within 24 hours, then PM me your details and I'll see what I can do to help.
Sorry you're having problems --- I appreciate your business.
Thanks.
-Chris