Problems with iambic software (YourCall) - Treo Forums

photojojo · 04-06-2007, 03:13 PM

I purchased YourCall from the sprint downloads store on my 700p. I'm getting notices now that I am on my 3rd day of a 3 day trial. I try to go to the url they give me in the message on the phone. http://support.iambic.com where after some searching found if you buy iambic software from the sprint store they don't know about it and you have to set yourself up through their website. Which, incidentally, is why entering your e-mail in the field your supposed does not work. Anyway after more searching I figured out that I needed to register on the site so that I could create a support ticket, problem is I can't do that without a license or code. I'm at a loss here and have heard nothing back from Iambic. Anybody have any clues or have you been through this? I really like YourCall and don't want to get rid of it. I also purchased Agendus but I'm not having the same problem with that. There is an activate tab under options though.

photojojo · 04-07-2007, 08:56 AM

Iambic got back in touch with me late yesterday. After the initial contact everything went smooth and fast. I still think you have to jump through hoops to contact them. After entering the link provided per their software I had to click on contact us located at the very bottom of the page, then click on public relations and fill out the form.

The software on the palm is great and once your able to log in the website seems to be top notch. For people coming to them from the Sprint store or any of the other places that sell their software it's a headache.

kdallen · 04-07-2007, 07:22 PM

I'm glad it worked out for you. I don't use YourCall, but I do use Premier and used to use Iambic Mail. I purchased through their site so I guess I didn't have to jump through hoops like you did. I think there are stretches of days when they don't monitor their site (just my guess, based on my visits to their forums) but, when they do realize your problem, they do seem to stick with it until it's resolved for the most part.

mcapehart · 04-17-2007, 08:59 AM

Hello photojojo,
I'm sorry you had to "jump through hoops". We do try to reply to all inquiries withing 24-48 hours, but that's not always possible. Nevertheless, I'm happy to hear things finally worked out for you.

By the way, you can expect a major update to YourCall in the coming months. There are a lot of exciting new features that are being added.