Do you have a product code/Authentication code
You could try either of these places for a solution
At palm.com they have links to a few other resources
Like ttcode.com and tom tom support links
http://kb.palm.com/SRVS/CGI-BIN/WEBC...tKB,CASE=41313
or the tom tom site
http://www.tomtom.com/support/index.php?FID=2157&Lid=4
hope that helps
P