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Originally Posted by chris They were recommending their PDA unlimited plan. |
Cingular can sometimes be quite funny.
They have a laptop/PDA support department with nice people that will go get whatever you have (when possible) and duplicate what you were doing so they can talk you through it. There was a direct dial number to it but now you have to go through customer service and beg to be connected to the department.
I had a problem with the camera (green lines through the pictures). So I called Cingular hoping to get put through to support with little hassle. The customer service rep looked at my account and told me that I have the wrong plan and need to switch to PDA connect. I told her that what I have is fine, there's even instructions on the Cingular Treo tutorial that should how to use it. I'm happy.
This lady was trying HARD to get me to switch to PDAConnect. She even tried telling me switching to PDAConnect would fix my camera problem. :mad:
I told her they weren’t related and she put me on hold, then she came back and said that their tech support person wants to set me up for PDAConnect and run some tests. I told her “NO! I have a camera problem, not an internet connection problem.” She left again and then said “Oh, I see that you don’t have MMS, I’ll add that to your account.” I had to almost scream, “Lady, the camera has a problem. ONLY the camera. NOTHING ELSE! Everything else is fine as-is, the camera...only the camera.” Sheesh.
She finally put me through to support. Sheesh.
BTW, I have two friends that had PDAconnect and switched to MEdiaNet as a test since they can switch back without it affecting their voice plans (no contract renewals, etc.). Neither sees a single difference between the two -- except on their bills.
