Hot sync loop HELP!!

[rita888]

My Treo was stuck on an endless hotsync loop without it being connected to cable. I researched and from different sites it was pointing to pins being shorted were you plug your cable. I looked at mine and did not see anything. I also cleaned the treo in the contacts and inside the unit with no help. I am a pc tech and started to troubleshoot as if I were working on a machine and cleaned the treo leaving the default apps. The device did not hotsync after that. So I determined that it was a software conflict. I installed all apps seperately creating a new hotsync profile on the pc with no loop. I read somewhere that corrupt contact files in you palmone folder on machine gets placed on treo after first hotsync. So I moved my contact files stored in C:\Program Files\palmOne\(Profile name)\Backup and hotsync fixing issue.

I hope this helps anyone having this issue.

I have this same problem, as soon as my screen turns off, it tries to hot sync automatically. I can cancel and it becomes normal, but every time the screen turns off, same thing. I want to erase hot sync from my applications list, I have three choices:

1. HsSysResource68k
2. HSTraceDatabase
3. HSTraceDatabaseHead

Any idea which application is the Hot Sync one? Any help would be great, thank you.

- rita

[alexcoupe]

I have this same problem, as soon as my screen turns off, it tries to hot sync automatically. I can cancel and it becomes normal, but every time the screen turns off, same thing. I want to erase hot sync from my applications list, I have three choices:

1. HsSysResource68k
2. HSTraceDatabase
3. HSTraceDatabaseHead

Any idea which application is the Hot Sync one? Any help would be great, thank you.

- rita

Hey rita,

What I did was to this location on my computerC:\Program Files\palmOne\what ever your hotsync name is\Backup and I moved these files that I listed below this message to a different location. I did a zero out reset to remove everything from your treo. If you search this site you will find info on this. After you erase your treo you hotsync your treo and everything should work. The only thing is that you will have to manually input your address again.

I hope this helps.


AddressCitiesDB.PDB
AddressCompaniesDB.PDB
AddressCountriesDB.PDB
AddressDB_us.PDB
AddressStatesDB.PDB
AddressTitlesDB.PDB

[fleo]

I have a hotsync loop issue on my 680. Hard reset and above trick didnt work. You can see my thread on the palm forum here: http://forums.palm.com/palm/board/me...mp=true#M15172

[katiegemmill]

Okay my treo 650 is a cingular unlocked gsm. It has been working great but is now useless and i need to fix it if possible. When ever i start it up it immediaely goes into a hot sync loop. whenever i hit cancel it returns to hot sync mode. If i can put the key guard on as soon as i start it up it wont go into the hot sync loop, but its useless becasue as soon as i undo the guard it starts it right back up? please help and offer any advice.

my palm centro was looping the hotsync prompt and after everything i read online i thought there was no hope. i took into a sprint store today and they said that is caused by moisture in the usb port. they replaced my phone, even though i didnt have the equipment replacement program.

[BCVolkert]

My Treo 650 was stuck on the endless loop trying to sync with the cradle (regardless of whether or not it was in the cradle). I tried all the resets and finally a hard reset seemed to take, but the the same old endless loop of wanting to sync resumed. I left the battery out for a few hours and then blasted the contacts at the bottom of the 650. The problem was over. It now syncs, makes, and recieves calls. My problem was probably caused by a day of yard work in my pocket that may have resulted in dirt or sweat in the contacts. The contact cleaner seemed to do the trick and did not seem to harm the plastic or finishes.

FYI my phone is from Cingular. I don't know if it is locked or unlocked. I suspect it is locked.

[Ruminson]

Yes, I have the same problem with a Cingular Treo 650. Resets do not solve the issue. I'll call Cingular and will post any solution, but am fearful it's a "send back."

[StuckOnPalmOS]

Somebody else wrote that it was caused by moisture in the pins.
It just started happening to my Treo755p.
I left it in a twin cupholder with a cup with condensation.
I'm sure it is due to the condensation. Hopefully a blow-dryer will help.

[PLJ]

:embarassed:I too had a problem with my Treo getting caught in a never ending Hot Sync loop! After exahusting all options- soft reset, warm reset, re-installing the Palm software, upgrading my palm software, I finally did a hard reset. I temporarily thought I corrected the problem when my phone was in "organiser" mode- but as soon as I activated blue tooth or put the actual "phone" on, it would immediately go into hot sync mode. Even the hard reset which is upposed to fix any software related problem did not help. The device still went into hot sync mode. :angry:After several hard resets, I had my treo replaced. At the verizon store, I was informed that you sould only have to do a hard reset once, and if the phone still doesn't work, it needs to be replaced. Obviously this is a problem instrinsic to this phone model. That explains why it was on "clearance" for $49.99

This problem resembles a "virus" that starts on the palm desktop software and it eventually corrupts the phone to the point of no return. Perhaps it is a defective file- but the end result is the same- the phone must be replaced!

Based on reading this forum, I have noticed that some individuals have had to reolace their phone three or moe times. My only suggestion is this: if you are unfortunate to be stuck with this phone and have it replaced, then you need to uninstall your palm sotware and reinstall it. Individually find the files to back up your address, calandar and memo data- if you can identify & find where they are stored and wipe out everything else. You will need to start from scratch.

[PLJ]

After exahusting all options when I had the hot sync loop problem: - soft reset, warm reset, re-installing the Palm software, upgrading my palm software, I finally did a hard reset. Even the hard reset which is supposed to fix anyproblem did not help. The device still went into hot sync mode over and over and over again. :angry:After several hard resets, I had my treo replaced. This is a problem instrinsic to this phone model. That explains why it was on "clearance" for $49.99

This problem resembles a "virus" that starts on the palm desktop software and it eventually corrupts the phone to the point of no return. Perhaps it is a defective file- but the end result is the same- the phone must be replaced!

My only suggestion is this: if you are unfortunate to be stuck with this phone you need to have it replaced if it is under warrety. Then you need to uninstall your palm sotware and reinstall it. Individually find the files to back up your address, calandar and memo data- if you can identify & find where they are stored and wipe out everything else.

I would not reccomend thsi phone to anyone. Obviously this flaw is the reason why the phone was on clearance in the first place.:embarassed:

[StuckOnPalmOS]

Well, I have to give credit to Sprint. They sent out a replacement phone and it arrived right away. They said when your phone goes out for this reason, they will replace it for 1 year after you bought it. After that one year, probably with the insurance company with a huge deductible because it is a "smart phone." I'm not sure that I would replace it if there is a big deductible. What if the hotsync [hardware?] error strikes that one?