Pause during dialing does not seem to work

[cfhuggins3]

My wife and I both own 680's and both phones seem to have the same problem. When inserting the suggested comma or letter 'p' in the additional digits screen for a favorite the phone does not pause when dialing.

Is there a trick to this or is there a maximum number of digits it will scan for a pause? I contacted palm tech support and they just repeated how it should work. When I told them that it did not work they sent me here.

[stevetaz]

Hi and welcome to ET:

Commas always worked for me. At what point are you inserting the comma? At the end, for example to pause before entering a mailbox on a voicemail or something similar?

Are you entering the first comma directly after the dialed number or putting a space and then the comma?

SteveTaz

[cfhuggins3]

After a frustrating 3 days of attempting to get help from Palm I have figured out the problem. Pauses are ignored in strings that contain two # characters. My extra digits string had two pound signs and when I deleted one of them it worked like it was supposed to.

I have let Palm tech support know and they are supposed to have a level 2 rep call me back next week.

[stevetaz]

Glad you figured it out and took the time to post the resolution for all to see.

These handheld devices are quirky little beasts aren't they?

SteveTaz