hoysync error 16397

[annb]

I am trying to hotsync a replacment 650.
I get everything except the CONTACTS and CALENDAR, the TWO apps that I use and need to most.
I cannot find a fix for the error code listed in the hotsync log 16397:

Contacts synchronization failed
?Contacts? failed (error = #16397)
Calendar synchronization failed
?Calendar? failed (error = #16397)
Address Book did nothing

HELP.... I'm desperate!

annb

[j3cubcapt]

Annb, Don't know if this is your problem or not, but this is what I found via goolge.....
Will

.................................................. .......................


fix for Palm Hot Sync/Verizon Wireless Sync conflict error #16397
Following is a possible fix for a syncing problem with the new Verizon version of the Treo 650.

The problem occured in my phone AFTER the initial installation of Palm Desktop software and the first sync to the Treo 650. After several syncs, the syncs to "Tasks" and "Calendar," and in my case to the 3rd party Meeting Maker all stopped, and the log specified error #16397.

The fifth call to Palm led to a solution, at least for me. Another user had reported a similar problem and either Palm or Verizon had diagnosed an issue with Wireless Sync, which I have enabled to obtain email. Either VErizon or the user had suggested disabling Wireless Sync.

I couldn't find a way to disable Verizon's program Wireless Sync. But in checking the top menus on the program, going to "Setup," then to "Connection Settings," then to "Advanced" (in the bottom right part of the screen, one will see a check-box in the "Advanced Settings" scren for "Enable oother sync apps." This says "Enabling this may duplicate data." CHECK this box. I did, then clicked "OK" and got out of the Wireless Sync program, then did a HotSync. Worked perfectly. Has worked perfectly ever since.

[martianwax]

Originally Posted by j3cubcapt

I couldn't find a way to disable Verizon's program Wireless Sync. But in checking the top menus on the program, going to "Setup," then to "Connection Settings," then to "Advanced" (in the bottom right part of the screen, one will see a check-box in the "Advanced Settings" scren for "Enable oother sync apps." This says "Enabling this may duplicate data." CHECK this box. I did, then clicked "OK" and got out of the Wireless Sync program, then did a HotSync. Worked perfectly. Has worked perfectly ever since.

Thank you so much! This worked for me perfectly. I had to register just to let you know you are a lifesaver.

[Tuuli]

I second that! That's the fix I was looking for, too. Thanks!

[igoeja]

worked for me

final solution, after I wasted time on following:

- uninstall missing sync
- installed hotsync (after resolving conflicts with transport manager)
- searched on error number, tried ran dbScan to correct errors in databases
- searched further, found this, solved problem

[Kiwiline]

Thanks Will! Every time I called Palm Support, their solution was to do a Hard Reset or change the User Name on the Treo. Your solution worked perfectly!






[I]The problem occured in my phone AFTER the initial installation of Palm Desktop software and the first sync to the Treo 650. After several syncs, the syncs to "Tasks" and "Calendar," and in my case to the 3rd party Meeting Maker all stopped, and the log specified error #16397.

The fifth call to Palm led to a solution, at least for me. Another user had reported a similar problem and either Palm or Verizon had diagnosed an issue with Wireless Sync, which I have enabled to obtain email. Either VErizon or the user had suggested disabling Wireless Sync.

I couldn't find a way to disable Verizon's program Wireless Sync. But in checking the top menus on the program, going to "Setup," then to "Connection Settings," then to "Advanced" (in the bottom right part of the screen, one will see a check-box in the "Advanced Settings" scren for "Enable oother sync apps." This says "Enabling this may duplicate data." CHECK this box. I did, then clicked "OK" and got out of the Wireless Sync program, then did a HotSync. Worked perfectly. Has worked perfectly ever since.[/quote]

[/i]