Should I pay for the Sprint Store's mistake?

lepetitchatnoir · 07-24-2009, 11:23 PM

I purchased my Pre a couple of weeks ago after my Centro finally died on me. Problem- the Sprint store sales rep gave me the full two year discount for some reason. I was not eligible for it until Nov.
I didn't catch it at the purchase time, but got a call today from the sales guy asking me to come in and pay the balance. Is this their problem or is it mine?

lorcha · 07-27-2009, 10:38 AM

How far into your 2 year contract are you? What plan were you on with the Centro?

Kamen · 07-27-2009, 11:24 AM

Personally I would speak with the manager and explain how this was not your error and you shouldn't be obligated to pay for it. I am dealing with a similar issue that happened with me.

I bought a bed and it was King size so the box spring was in two pieces (easier to move that way). Anyways, they only charged me for one piece of the set and then a month later called me and told me I had to pay for the other or else my 20 year warranty would be voided. I explained how this was an error on the salesman and not me, but they are giving me the run around. They aren't going to make me pay for it, but in the same sense they won't honor my warranty if something should happen to the bed. I have been trying to track down their corporate contact info, but it is hard because it is a smaller chain Mattress store.

ass_turtle · 08-05-2009, 05:46 PM

I think you should, personally. Yes, it was their mistake, but I don't think a mistake on their part entitles you to a discount. You could return the phone, or pay the balance. Not really unreasonable imo.

seraphemz · 08-05-2009, 07:41 PM

Originally Posted by lepetitchatnoir

I purchased my Pre a couple of weeks ago after my Centro finally died on me. Problem- the Sprint store sales rep gave me the full two year discount for some reason. I was not eligible for it until Nov.
I didn't catch it at the purchase time, but got a call today from the sales guy asking me to come in and pay the balance. Is this their problem or is it mine?

If you happen to read this.. DONT pay. it was Their mistake. Talk to retention if you have to.

Second.. nice wallpaper...

ImNoPrince · 08-05-2009, 07:59 PM

they rung it up so they have to eat their mistake.

I would think that the Rebate would be caught and you might not get that if you put in for it so that's like paying an extra $100 anyhow.

RJSiwicki · 08-06-2009, 11:19 PM

Originally Posted by ass_turtle

I think you should, personally. Yes, it was their mistake, but I don't think a mistake on their part entitles you to a discount. You could return the phone, or pay the balance. Not really unreasonable imo.

Really?

So if you were at a store, say, buying a pair of jeans... and they rang up for a lower price than you expected, you asked the cashier if they were sure that was correct, they said yes....and you paid the money, and went home, thinking that you got a great deal, and then weeks later, you get a call from the store saying that the jeans you bought weren't really $19.99, but were supposed to be $29.99, could you please come back and give them the $10...you'd go back and give them the $10? Or return the jeans that are already on your ass?

Really?

OP, if you can't tell from what I just posted....my opinion is STICK TO YOUR GUNS.

ass_turtle · 08-07-2009, 12:24 AM

Comparing a 20 pair of jeans to a $200 phone sounds a bit ridiculous imo.

TechGirl1969 · 08-07-2009, 01:08 AM

Comparing a 20 pair of jeans to a $200 phone sounds a bit ridiculous imo.

What is ridiculous is the price of the mistake and what it was over has nothing to do with it. The point of the matter IS, this is a error on their part PERIOD. We shouldn't have to go behind an employee at everywhere we shop and make sure they are following company policy. Everyone makes mistake, however, you learn from them. Once the sale is final & the customer walk out the door, the sales person or the company has to eat it. With all the competition, it is dangerous for company's to treat customers in such a way. Regardless if this was a situation of poor training, or merely a mistake, the fact is all sales are final. That also is most company's policy, so they need to follow their own rules.
I can't believe they had the audacity to call in the first place, calling attention to the fact that an employee of their company committed a faux pas.

Kamen · 08-07-2009, 04:19 PM

Originally Posted by TechGirl1969

What is ridiculous is the price of the mistake and what it was over has nothing to do with it. The point of the matter IS, this is a error on their part PERIOD. We shouldn't have to go behind an employee at everywhere we shop and make sure they are following company policy. Everyone makes mistake, however, you learn from them. Once the sale is final & the customer walk out the door, the sales person or the company has to eat it. With all the competition, it is dangerous for company's to treat customers in such a way. Regardless if this was a situation of poor training, or merely a mistake, the fact is all sales are final. That also is most company's policy, so they need to follow their own rules.
I can't believe they had the audacity to call in the first place, calling attention to the fact that an employee of their company committed a faux pas.

Sprint messed up and the customer got it for cheaper so it is Sprint's fault for not checking twice right? What if the situation were reversed and they overpaid not knowing and then caught the error after they left the store. Because "all sales are final" in your opinion then you are basically saying that the customer is S.O.L. and shouldn't be refunded the difference? I doubt that.

It doesn't hurt to fight to not have to pay for their mistake, but when it is all said and the done and the dust has settled don't get overly upset if you have to pay.