Slightly annoyed with Sprint - Page 2 - Treo Forums

Kreth · 08-24-2007, 08:12 AM

Well, a bit of an update... It's been 6 days and not a single data stall.
Things are going so well that I took the plunge and added a custom ROM. I got rid of Versamail, Real Virus, and some other misc. crap, added the FAT32 driver and the SDHC slot driver. The Treo seems more stable ("dead" space in the ROM apparently increases available dbcache, the PalmOS equivalent of a Windows swap file). Hopefully I'll have some extra funds to try out a 4Gb card shortly.

kdallen · 08-24-2007, 08:56 AM

Glad to hear it's working out.

benjie · 08-26-2007, 02:03 AM

Glad to hear it. Of all the applications that come on the 650, Real Virus (Real Player) is really a looser. I hated that application.

Ben

jmjii · 08-26-2007, 02:18 AM

In my opinion you should take the time, wait in line to sign in, wait for them to call your name and finally hear them tell you to come back after two hours. While this will certainly cause an inconvenience, you won't take the "hit" on your TEP. It will also give you a good excuse to take some PTO and enjoy the whole day doing something in addition to dealing with your Sprint issue(s). After all of the above you will certainly need to enjoy something for your trouble other than a properly working device.

Most are too young to have dealt with the cell industry in its infancy. I, however, was in on the ground floor as a broker to many agents/sub agents. In those days one was covered for any/all issues related to their devices with no need for supplemental TEP's/insurance or costs as the original company (New Vector Communications - a nationwide pooled subsidiary of the "Baby Bells") was simply ecstatic to have any customer, period. An auto or homeowners policy would handle everything at no additional cost. People would point to the new strange looking antennas or someone talking on the phone and think, "WOW!" Now that "The Man" has figured out how to squeeze the customer even harder, and one is willing to (or must) pay to protect their investment due to the high cost of the original device or replacing one without activating a new line of service...

For example: Remember when insurance/TEP's would replace up to three devices in a 12 month period and they provided a NEW one (or NEW upgrade) with a deductible of only $25 and FREE OVERNIGHT shipping before they would cancel the coverage? After exceeding the limit, one would have to then wait an additional 12 months before they would reinstate said coverage. Any of the above were scenarios were considered the "good ole days." Now, one is allowed only two devices at a cost of $50-$75 each and then it's a only a refurb. Oh, and let's not even get into what they do when your billing/shipping addresses don't match!

Bottom line is to be wary of ANY TEP or insurance "hits" unless absolutely necessary. ALL providers are now quietly terminating contracts with those users whom they feel even might be abusing the system, customer service rep's or their service(s). Even those with many contracts and lines of high level services (i.e. A minimum of $125/line)!

I apologize for going beyond your query but for those who aren't aware of what is going on the above info can be quite informative and save time, energy, effort and hassles. Not to mention a permanent loss of service, insurance and/or TEP.

This thread has also allowed me to vent and rant on a personal level. Is this all a "Commie plot?"

"Good night and good luck."

Kreth · 08-30-2007, 08:20 AM

The saga continues... Everything was well with the new phone, until I connected it to my car stereo with my adapter. Apparently my replacement suffers from the dreaded Treo 650 headset jack issue, as now I can only use it with a headset. I called Assurion, and they are sending me a replacement for the replacement, no questions asked.

stevetaz · 08-30-2007, 09:08 AM

Hi Jeff:

I guess their refurbs aren't really refurbished completely, eh? That is sad to hear because you have to guess that was probably the reason they got it back to begin with. Do they really test all the functions? Who knows.

I hope the next one is a keeper for you.

SteveTaz

Kreth · 08-31-2007, 01:05 PM

Well, I have to give Assurion a big thumbs-up for customer service. Nothing was mentioned when I called for my 2nd replacement, other than that they would send it 2nd day for "my inconvenience." So I was surprised to get a call from my gf today telling me that they sent a NIB 755P! Can't wait to get home and play with it.

stevetaz · 08-31-2007, 01:34 PM

See what good, clean living can bring? That and being so helpful to the less experienced.

Lucky you!!!

I hope you have great success with the upgrade. I know you will keep us apprised.

SteveTaz

Kreth · 08-31-2007, 03:22 PM

Quote:

Originally Posted by stevetaz

See what good, clean living can bring?

Um... who's been doing this clean living you speak of?

Quote:

I hope you have great success with the upgrade. I know you will keep us apprised.

SteveTaz

Thanks, Steve. Like I said, I can't wait to get home and begin the migration from my 650. Maybe I should just go the backup/restore route to save time...

benjie · 09-02-2007, 03:08 AM

I will be upgrading my 650 to the 755p in a couple of months and the 700p goes to the wife and the 650 to one of the kids. What I am interested in is the battery life. Ben