Slightly annoyed with Sprint - Treo Forums

Kreth · 08-09-2007, 10:00 PM

So I've been having an issue for a bit where my Treo won't make a data connection if I don't use it for a bit. Palm released a serial update a while back that was supposed to correct the issue, but it caused resets and other fun (more info here).
I went into the local Sprint store tonight, and the sales rep spent about 1 1/2 hours on the phone with tech support. After all this, I was told I needed to go to a Sprint store with a repair center for a full diagnostic. Unfortunately, the nearest such Sprint store is over an hour away.
I'm now considering my options: waste half a day this weekend to get the diagnostic done, use my TEP plan, or talk to Retentions and see if they're willing to do anything for me.
Any suggestions?

stevetaz · 08-10-2007, 06:38 AM

Hi Kreth:

Sorry to hear of your problems, but perhaps this is your chance to get that 755 upgrade out of Sprint you mentioned in another post?

I am a bit curious about the connection problem. I am on Sprint and I have not seen that. Is it due to the area you are in or is it a hardware problem?

Regards,
SteveTaz

Kreth · 08-10-2007, 07:14 AM

Quote:

Originally Posted by stevetaz

Sorry to hear of your problems, but perhaps this is your chance to get that 755 upgrade out of Sprint you mentioned in another post?

I'm a bit annoyed that Sprint thinks it is acceptable for me to drive over an hour each way to (most likely) have them replace it anyway. A replacement 650 would be nice, but I understand they're scarce. Assurion seems to have most of them.

Quote:

I am a bit curious about the connection problem. I am on Sprint and I have not seen that. Is it due to the area you are in or is it a hardware problem?

I've had it happen on trips as well as in my home area. The tech last night seemed to think it was hardware.

kdallen · 08-10-2007, 03:16 PM

I think Retentions is a good next step. In talking to them, be sure to mention how far away your full service Sprint store is...I think that will help. I agree, you might be closer to that 755p than you think.

benjie · 08-11-2007, 02:41 AM

I have begun thinking about a 755P now that Sprint has it. I played with one a couple of days ago and liked the feel of the key pad. I am not really happy about the smaller SD card and its location. As for the camera, I noticed it was lower and that may take a bit of getting use to.

Ben

Kreth · 08-13-2007, 09:15 PM

Well, I got tired of the run-around from Sprint. I took the hit on my TEP, they'll be sending me a refurb 650. I'll still be eligible to upgrade in Feb. next year.

kdallen · 08-13-2007, 09:32 PM

I'm surprised you didn't at least get offered a 700p. I've read alot on the net about no more 650s being used as replacements. Guess it's a matter of location and luck.

Kreth · 08-13-2007, 09:54 PM

Quote:

Originally Posted by kdallen

I'm surprised you didn't at least get offered a 700p. I've read alot on the net about no more 650s being used as replacements. Guess it's a matter of location and luck.

Sprint did offer me a chance to upgrade to a 755, but nothing for free. Assurion still has plenty of refurb 650s.

Kreth · 08-18-2007, 05:24 PM

Well, I got my refurb 650 yesterday, and activated it today. Popped in my SD card and ran a restore with BackupBuddy. So far, so good. 5+ hours after activation, and no data stalls.
Now I just need to see if I can salvage the invisibleSHIELD from my old 650 before I send it to Assurion.

stevetaz · 08-18-2007, 10:34 PM

The excitement builds.....

Seriously Kreth, I hope it works out well for you. The few rebuilds of assorted products I have had through the years all turned out rather well.

SteveTaz