Sprint Multimedia Help Please

[jmjii]

POSTED IN GENERAL TREO 650 AS WELL

Unfortunately the 650 isn't compatable with their media package at the $5 add on price with the Visions Package. You must download 3rd party apps for TV and Radio services and subscribe to them as well. Cost for both is approx. $17/mo additional. What a rip. Any ideas??????? Thanks. J

[jmjii]

Please check my thread in the 650 general area!

[buckaroo]

I am having a little problem with Sprint customer service. I am trying to get a state employee discount but Sprint is saying that they cannot locate my agency and requested a "root node number" & my HR director has never heard of this. Can you assist?

[jmjii]

I am having a little problem with Sprint customer service. I am trying to get a state employee discount but Sprint is saying that they cannot locate my agency and requested a "root node number" & my HR director has never heard of this. Can you assist?

Welcome buckaroo! So sorry that I directed you to the wrong area within this forum to look for my assistance in dealing with Sprint. The ET "Wireless Carriers" section is where I thought it was originally posted but even I am unable to find it. In the future, the best way to contact me is to send a PM (Personal Message) via the User CP located in the upper left hand corner of the ET Forum. I will find my original offer to assist regarding any/all Sprint "Customer Care" issues available exclusively to members of ET and add it to the section stated above.

As of now I have no idea as to what the root node number is. I even searched ET as well as Sprint's web site for an answer. Have you spoken to a Sprint Tier II Tech? They are the only ones in "Customer Care" with smartphone emulators on their system as well as have physical access to any phone on their network. You have two choices when calling for a Tier I or II Tech. Dial *2 (FREE) and request the level of assistance desired. They will attempt to find out what you are asking about and place you on hold. They will then transfer you to a Tier I Tech who, if necessary, will place you on hold yet again in order to send you up to Tier II. The other and more convenient choice is to call Tier I or Tier II directly at 866.818.1858 and 866.818.1944 respectively (CAUTION AS AIR TIME APPLIES). Either way you will be on hold for quite some time so be prepared. The best time to call directly would be during your "Night & Weekend Hours." There is no wait if you call either direct line when they first open in the wee hours of the morning. To find the correct hours of operation for your time zone call the appropriate 866 number when they are closed and the automated system will tell you when to call back.

I will attempt to contact them at this time and PM you with the answer. If you are able to contact them please PM me and include the answer. We should post the response in the appropriate section or submit it to ET's FAQ's so that others will not have to go through this in the future.

Thank you for the opportunity to assist you in this matter and in bringing to my attention the fact that my offer to assist is not where I thought it was. This explains why I have had so few requests.

Respectfully submitted - J