T-mobile Service does not work with Treo - Treo Forums

treotabi · 04-06-2006, 02:18 PM

I had my unlocked Treo 650 on the T-mobile plan $20 unlimited data emails and web browsing. Also I was paying an additional fee for text messaging.

I COULD NEVER GET ONLINE WITH THE T-MOBILE SERVICE. I could recieve email and not reply. I was on my t-mobiles tech support for many hours and they could never do anything to help me. I can't wait to get out of my contract with T-mobile so I can actually use my treo properly

I cancelled my data plan late February and went into withdrawal from the access to viewing my emails (even though I could not reply) So I called them again and asked if I could try again to get the service working properly. They raised the rates to $30.00 a month. I think that is ridiculous.

Because I couldn't reply to my emails I would call people more and rack up those minutes. This resulted in overages that were very expensive.

I would strongly recommend staying away from a company that the Tier 3 tech support people cannot help you to get online and then raise their rates on a service that doesn't really work!

If you are already in T-mobile shackles (contract) ---
I have a hint for you: Add the unlimited cell phone to cell phone minutes for $7.00. They only told me about that after I made 2 or 3 phone calls to them trying to figure out how to cut costs after my overages resulted in a $200 + Cell phone bill.

Also, T-mobile service sometimes switches your calls. What I mean by this is if you are trying to dial a number and you have correctly dialed (I can see their name on the screen from my contacts) the t-mobile service crosses their phonecalls or something and all of a sudden your call is going to a totally different number.

I also have had 3 days during the 6 months I have been with them where I could not dial out at all from the 101/405 Los Angeles area.

So if it is important to your business and your sanity that your phone
#1 dials out
#2 puts calls through to the number you dial
#3 gets online
#4 has tech support

Run, don't walk from T-mobile.

Deez122 · 04-06-2006, 09:28 PM

I gotta agree with you there, T-Mobile's tech support is horrible! I called to get the 29.00 service(crazy right?), it took 3 days, 1 complaint, and a headache later and I finally got the service. Check this out, they had the nerve to call me and ask me to take a survey. Anyway I gave them all 1's and she asked if I would like a supervisor to call, I said yes. After I hung up I promptly filed a complaint with the BBB! So I got a response and they said they were giving me the unlimited internet service for $15! I responded and said I was being charged $29 a month. If you went to tier 3 and got no where like I did, file a complaint! Takes 5 minutes and they are the only ones these corporations listen to! I now know how to deal with T-Mobile, and yes when this contract is up I'm gone! So if you have time do that and tell them about all of the holding and no help. If you need help dealing with T-Mobile let me know.

lumanogin · 05-02-2006, 12:53 AM

sorry about your troubles, but my service is just fine. i'm able to send and receive text/IM/email messages. the only thing is that it's pretty slow. but for $20 a month i'm not complaining.

ive been with them 2.5 years. i'm considering switching to verizon or cingular just to take advantage of the newer faster networks.