Unreasonable phone bill my first month with the T650 - Treo Forums

ICrazyChrisI · 01-11-2006, 10:07 PM

I was under the impression that with the $19.99 unlimited internet plan I would be able to use the web AND Verichat as much as I wanted..but my first bill with the T650 this month, they charged me for every MB that was downloaded and for every 'text message' to AOL..hopefully someone could shed some light w/ this issue..as I would not know how to exactly describe this to a Tmo rep.. :redface:

greeniis · 01-12-2006, 08:06 PM

I had a similar experience with Sprint, though it was after I had been a customer for over a year. Someone at Sprint changed my plan incorrectly, and after having monthly bills of around $75.00, I suddenly got one for well over $200! It was straightened out, but only after a couple of very lengthy, and increasingly annoyed phone calls.

Call your customer service number, and don't give up.

Good luck.

Ginnie

narbeauchamp · 01-22-2006, 05:31 AM

Check your Verichat settings,you may be using SMS instead of Data Mode-with the former you will be incurring text messages charges.

I have similar plan with T-Mobile as well as a text messaging bundle carried over from years ago,but I regularly use Verichat and my internet (and on occasion use my Treo as a modem for my PC ) and have never found that I was charged for any data or text overage.

Call customer care,straighten it out-they're generally very helpful.

Hope you came to a solution already.