Treo 300: Lifespan of a mayfly?

[Doctor Whom]

I bought my first one in August. In October, the battery failed. Four Sprint stores gave me four sets of excuses before one of them agreed to give me a new one. Now that new one has failed; the battery has died and will not accept a charge. So it looks as though, once I submit to the horror of the Sprint store, I'll get my third Treo since August. Has anyone else had problems like mine? Thanks.

[Garvoid]

Funny you should say that. The first Treo 300 I got would not charge either. I returned it, and the replacement has worked fine.

[cgeymedicineman]

In line with this topic, I respectfully ask for some suggestions from this group.

I love my Treo 300, but now HATE Sprint. I, too, have been subjected to the horrors of the Sprint Store (and they were SO nice when I bought my Treo 300!). I am now locked into the Sprint "not my problem" loop with a broken phone -- and need some suggestions.

It started last week when my phone rang, I opened the lid, and when it got halfway up it cracked right under the right side of the hinge. To me, it looked like the hinge froze into place to cause that type of stress on at the lid/hinge interface. But nonetheless, the hinge cracked through normal use of the phone by some issue with the hinge.

Stopped by the Sprint Store, who said that all servicing is done by Lockline, and they gave me the "lock\line" card. Miffed, but I obediently left the store and called. Then I learned about a $35 deductable per "loss," you are limited to only 2 losses per 12 month period, and ONLY THE LOCAL SPRINT STORE CAN "DETERMINE" WHETHER IT IS A WARRANTEE ISSUE (PRODUCT DEFECT) OR IF IT IS YOUR FAULT.

Called the "800-4PCS" line. Described the issue. They agreed it sounded like a product issue, but "Sir, only the local store can determine this. Go back, and ask to speak with the store manager."

Back to the Sprint Store. Met John, the manager, who essentially called me both a liar ("How do I KNOW this happened when you opened the lid?") (Duh...) as well as a sleeze ("Yeh, I guess we'd ALL like a new phone, wouldn't we?!?")

So, I have a warrantee issue, the manager will not allow it to be determined as such, and they are only leaving this deductable service as my only option. Aside from calling my lawyer and getting out of my contract with Sprint (easier than you think) and going back to Verizon, does anyone have a rationale approach?

[millerhifi]

Go to another Sprint store!
This isn't the first time I've heard of the cracked hinge syndrome!