Sprint vision update on treo 600 :( help?

[livilou]

ok so i'm trying to reset my vision profile on my new treo 600 and i can't find out how to make it update... I've put in all my vision information under the network preferences setting. But still it refuses to connect giving me an error message "Error: 67: Registration failure. Check your username and/or password and try again. If this problem persits, contact Sprint" I've looked online at some of their stuff and it gets me nowhere. Can anybody help me?

not gonna be on here long any help PLEASE email me at
livi_0321@msn.com
THANKS SO MUCH!

[benjie]

Have you called Sprint?

[livilou]

i have not called them, but i looked at their tech support online which was a waste of time... the information they have is not updated... I'm having trouble finding much if any support on the 600 as there are what? 5 newer versions now. I just need to know if there is a way to "update" my vision profile from my phone and if that doesn't work i'll just take the net off my phone and forget about it... this is ridiculous enough already

[stevetaz]

Hi:

Have you tried a hard reset to clear out the device and to try the setup again? If that doesn't work I am sorry to say you may need to call Sprint and have them remove and reactivate your vision services. It is entirely possible they set the account up wrong.

Is this an account that has been working and just stopped? I am not sure why you were trying to reset it.

Benjie is correct in asking the obvious, have you contacted Sprint? You seem to be doing everything but what the message is telling you...Contact Sprint. No one looks forward to that exciting prospect, but sometimes you just have to. You would rather discontinue using that feature over calling? Did you kill one of their techs and you are afraid they will find you?

Do the call and try to get to a level II tech.

Good luck,
SteveTaz

[livilou]

lol yea i absolutely hate talking to them 90% of the time they are friggin idiots... but i'll call them... and wont a hard reset clear all my info and stuff? And I'm trying to reset the vision because the information in it was from the previous owner i personally cleared it and entered my own information... which should work. But it has not, so... I will call sprint and battle the ignorance and pray i don't have to kill someone...

[benjie]

Doing this without going through Sprint does not work - you enter your information and it just has to match with the Sprint database(s). Ben

[livilou]

thanks.. I finally found how to do it online instead of having to call them

[stevetaz]

Hi:

Glad you figured it out and perhaps you could share in case someone else may benefit???? If you had the problem you know others will....

SteveTaz

[livilou]

in here or in another thread?
I went to sprint.com and signed in and clicked on the "settings & Passwords" tab. Toward the bottom left of the screen there is a section "Phone Access" if you click on "Wireless Web Passcode" it will ask you to assign a password and it will auto update your phone with that password and your current sign on information. Sure enough 10 minutes later I got notification on my phone that it needed to be set up and a few minutes later I was on my way! w00t!

[stevetaz]

Hi:

Thanks for posting your solution and here should be fine. Your title is pretty specific and anyone searching should be able to find it.

I guess their on-line stuff isn't as outdated as you thought. You just had to find it!!! :cool:

Thanks again for sharing....

SteveTaz