Black screen

[smithsmith]

All of a sudden my screen went black and will not come on? My phone lights up on the text pad but the black screen wont respond? is the phone dead or is something else going on?? I have tried to reset and reset but the screen will not respond.

[jmjii]

This happens to me all of the time on my 650 but not the 700p/w's. After running through four new 650's early on on unrelated issues (replaced by Sprint at no charge with new devices), I decided to just live with it and pull out the battery whenever that occurs. However, if I receive a call prior to this it will reset on its own. The battle to have them replace my phone under the manufacturer's/Sprint warranty just wasn't worth it any longer as it wore me down and increased my blood pressure.

Here are a few questions for you: What type of resets are you performing in an attempt to rectify the issue (i.e. Soft or hard)? How long have you had your Treo? Which carrier are you with? Do you have their insurance and/or equipment protection program in place at this time?

By answering the above I might be able to assist you in this matter should you wish to pursue an actual solution. I have had my device in for diagnostics testing and there is supposedly nothing wrong with it. Rrrrrriiiight! Be it your car or computer, if would only act up when THEY have it in their possession.

Anyone else on this?

[smithsmith]

I replaced the screen on my treo appx 5 months ago. The problem is I have a cingular phone and Tmobile service( I have to have a treo for my business.) I tried to preform soft and hard resets but the screen stays black no matter what I do.

[jmjii]

Originally Posted by smithsmith

I replaced the screen on my treo appx 5 months ago.

Who did the work and why?

Originally Posted by smithsmith

The problem is I have a cingular phone and Tmobile service( I have to have a treo for my business.)

When is your contract up and do you intend to stay with TM?

Originally Posted by smithsmith

I tried to preform soft and hard resets but the screen stays black no matter what I do.

Hmmmmm. Dead screen or connector would be the obvious diagnosis without seeing it. However, as you had the screen replaced recently, is it possible that the connection has simply come undone?

Good luck.

[stevetaz]

Has the screen worked for the last five months? Or does it not work after switching from cingular to TMobile?

I am a bit more confused than usual.....

Can you clarify?

SteveTaz

Originally Posted by smithsmith

I replaced the screen on my treo appx 5 months ago. The problem is I have a cingular phone and Tmobile service( I have to have a treo for my business.) I tried to preform soft and hard resets but the screen stays black no matter what I do.

[jmjii]

Any idea why this should be happening to my 650 which is in mint condition and has never suffered any damage or shock? Please see my original response to this thread for any information required.

Thanks - J