can not delete my messages.... - Treo Forums

september31987 · 02-20-2006, 10:22 AM

My Treo 650 will not delete my outgoing TEXT MESSAGES. I sent out about 22 messagees last week and it was time to delete them and when i tried my phone cut off and then on by itself. So i go to delete them individually and they all delete except 4 of them, 3 of which are black with NO WORDS. Since that day i can not receive any text messages and when i do get a message the phone cuts off n then back on. It says i have 2 NEW MESSAGE so i go to INBOX and there are none. I have tried a soft reset and a hard reset. i have taking it to the SprintPCS store and they said they do not see a problem but clearly there is a problem. when i did a HARD RESET the text messages started to work but then when i go to add (synch) all my data back onto my phone it brings back the 2 new messages and the blank outgoing messages that are the problem. I have two questions. How would i be able to delete my outgoing messages without making my phone reboot itself automatically. How can i do a synch without recovering my messages, call list and email and just recover my media, calendar and contact list?

I am really close to just giving up on SMARTPHONES. someone PLEASE help me cause for some reason Sprint sells the phone and does not have anyone that knows how to work it.

Trisha
p.s. i really want this problem solved...

kdallen · 02-20-2006, 11:28 AM

Have you showed the Sprint people exactly what the problem is? Don't do anything with the messages until you get to the store. Go through every step with them so they can see that there is a problem. If you do not have 1.13a firmware, they will probably want you to update. Have them do that for you there, so they cannot say you did it wrong. Then see if the problem still exists. If so, maybe they'll replace with another Treo.