Cingular will NOT insure Treo 650 - Treo Forums

MandrewsA · 02-09-2005, 10:59 AM

I tried last week to order a Treo 650 from Cingular. That effort went smoothly, untill I asked about insurance, and was told (errantly) that I could "insure the phone when it arrives at my door". I became suspicious, and called Customer Service (8 times - 8 different people) and was informed that Cingular WILL NOT INSURE OR OFFER EXTENDED WARRANTIES on Treo 650s. This means "You break it, you buy another one".
Folks, anyone who has researched the Treo 600/650 knows that the design is physically fragile - it can't handle a drop onto a hard floor. I have a buddy who's working on his 5th Treo 600 in 1 year, 3 of them due to his dropping it, but Sprint (and I checked; also Verizon) offer damage insurance. Who among us hasn't ever dropped their phone?
After finding out Cingular won't insure the phone, I cancelled the order - an effort requiring 6+ hours on the phone to 8 various Customer Service agents over a span of 3 days. UGLY. :mad:

robbybogers · 03-09-2005, 03:13 AM

Yeah they won't insure any phone over $300 because they can't do it for the for the $4 a month or that is what I was told by a sales rep. at least.

Treo650 · 03-09-2005, 07:30 PM

True you can not insure the Treo 650. You must remember that Lockline Insurance is the company that insurses the phone not Cingular. They set the standards. Cingular is just a venue to add this feature.

The reason why you can not insure the Treo 650 or the V3 Razr is because of those wonderfull people who like to fraud insurance companies to get an expensive item cheaply. The $3.99 a month doesn't cover the cost of those phones even with the $50 deductable.

It is too easy to say that you lost your phone now you have a new treo 650 for $50 .

Thanks to those dishonest people...yippie you screwed us honest people again... :mad:

chris · 03-10-2005, 09:16 AM

Quote:

Folks, anyone who has researched the Treo 600/650 knows that the design is physically fragile - it can't handle a drop onto a hard floor. I have a buddy who's working on his 5th Treo 600 in 1 year, 3 of them due to his dropping it, but Sprint (and I checked; also Verizon) offer damage insurance.

I have had my Treo 600 for almost 8 months. I dropped it once or twice, but never had a problem. I don't agree that it's physically fragile. I use a Vaja case with Boxwave screenprotector. I also care for it as if it were a $600 device. That being said, I also try and watch my iPod and that's taken several falls. Luckily, I haven't had a problem with either.

I see why they cannot offer insurance. If they offered insurance at $10 per month, I doubt they'd get too many takers. I certainly wouldn't sign up. I would sign up at $5 per month. As phones start to offer more and more features, they are going to need an insurance option for adopter's of this technology. I wonder if they offer insurance on the Motorola Razr? That appears to be an expensive phone?

Treo650 · 03-10-2005, 05:42 PM

Currently they do not offer insurance on the Razr...However...there was recently a price drop of $150 with a contract to $350 and maybe Lockline will allow the insurance. I will check and get back to you.

jasoncain · 05-06-2005, 07:43 AM

I'm evaluating a Treo 650 for my company and while I have tons of problems with it, being fragile hasn't seemed to be a problem. I've dropped almost 10 times and it's still powering up, to my dismay. the sooner I can prove this thing is not roadworthy for our sales team, the sooner i can stop using it.

jackoat · 05-06-2005, 04:49 PM

The simple reality seems to be that the Treo line is riddled with problems that we just learn to live with as Palm OS users who want the rest of the bells and whistles. The unit appears to be simply squirrely by design. Resets and lockups that are hard to replicate, etc.... Today for instance mine wouldn't turn on until I hit the reset button... then it was fine! As I understand it, the 650 seems to have addressed 600 issues as the next model will address our 650 issues. Let's just consider ourselves beta testers that paid retail! As for insurance I imagine there were too many users hurling them across a room then making claims. ;)

w harmening · 06-22-2005, 04:09 PM

There is insurance available from Lock Line for a Treo 650 if service is with Sprint but not for Cingular. :mad: If Cingular cared about their customers they would make coverage available thru Lock Line? Everyone contact Cingular and complain!:mad:

DigitalJEM · 06-22-2005, 05:02 PM

Quote:

Originally Posted by Treo650

True you can not insure the Treo 650. You must remember that Lockline Insurance is the company that insurses the phone not Cingular. They set the standards. Cingular is just a venue to add this feature.

The reason why you can not insure the Treo 650 or the V3 Razr is because of those wonderfull people who like to fraud insurance companies to get an expensive item cheaply. The $3.99 a month doesn't cover the cost of those phones even with the $50 deductable.

It is too easy to say that you lost your phone now you have a new treo 650 for $50 .

Thanks to those dishonest people...yippie you screwed us honest people again... :mad:

There must be a lot of fraud with Cingular users then.. Cause my Lock/Link insurance on Sprint covers my Treo 650.

RJL · 08-07-2005, 06:32 AM

I am suprised at the many negs written about the Treo 650. I have mine from almost the day they offered it. Granted I have had problems with Versamail and Bellsouth usage ( subsequently changed to the free Eudora with Bellsouth only left Versamail with AOL (works great) To date have used it around the world, got my stock quotes, email, calls from everywhere and have nothing but raves for the machine. I think many people do not know what they are doing and expect seamless usage when they pick the machine up. It is similiar to a computer and everyone knows they have their quirks. Drop a laptop and see what that does.
Anyway, I personally love the thing and wouldn't be without it. As for cingular, I also have not had problems. Must be me.
RJL