Documents-To-Go reboots

[temoc]

Whenever I try to open a document (Word or Excel) in Documents-To-Go my 650 reboots itself.

Any ideas?

[kdallen]

If you've never been able to open anything with DTG, I'd suggest uninstalling it from the Treo and the desktop and reinstalling from the CD, then performing a sync.

[ffolliet]

my exerience is that a particular file gets corrupted. if you can (filez) delete the appropriate file but usually the simplest is the uninstall/reinstall approach

[Stillrockin]

my exerience is that a particular file gets corrupted. if you can (filez) delete the appropriate file but usually the simplest is the uninstall/reinstall approach

I'm with ffolliet! I once was experiencing problems with DTG and sure enough, I had a corrupted word file! Deleteing it solved the problem . .

[stevetaz]

Sorry for the delayed response. If this is still a problem there was an update that had to be done for DTG. I had the same problem until I performed the update.

Check the DataViz site and I am pretty sure you will find an update that will resolve this pesky problem.

Good luck!

Steve

Whenever I try to open a document (Word or Excel) in Documents-To-Go my 650 reboots itself.

Any ideas?

[temoc]

I used ti be able to open files. Now I cannot.

I deleted all of the files and then beamed one over from a friend's Treo. Same result.

I went to Dataviz and downloaded the latest version. Still reboots every time I try to open a file.

Next step is to un-install the program and reinstall. I have Filez. Do I just pick the files (DocsToGo and DocsToGoDB) and delte them? The DocsToGo file has a "lock" symbol next to it. Can it still be deleted?

Thanks for all of your help!

[temoc]

I visited www.dataviz.com and went to the support tab. It has a section dealing with this problem.

They had me install DataViz Tech Tool. It allowed me to delete preferences and to delete temp database. Once I did this it worked.

It also gives two other solution if this does not correct the problem.