help (phone keeps turning off and on)

[d4ster3]

i got a cd of programs for my treo and after i added some of them, my phone keeps turning off and back on and then off and back on, nonstop.... i cant keep it on long enough to delete a program or do anything.. can anyone help?

[Stillrockin]

I can help, but your not going to like it . . . You will need to perform a hard reset . . .

This will return your treo to its factory install, and delete everything you have installed to this point. You might not be out of the woods however. If something is corrupt in your install, when you sync back, it might happen again. If it does, you can remove those items from the desktop, but we will worry about that one once you get your device reset . . . .

[d4ster3]

ok thanks for your help.. that sucks, but atleast i can use my phone again! however, now when i push the button on the usb cord my phone turns off and when i go to hotsync on the phone, it says unable to initiate hotsync operation because the port is in use by another application? what should i do now

[Stillrockin]

First thing I would try is re-booting your PC, and then try to sync once more. But your Treo shouldn't be turning off when you tell it to sync. That one concerns me . . Since its a fresh install, and you have only pulled apps from the CD, I would probably uninstall the desktop app, reboot once more, and then re-install it. At that point I would suggest you look into back up programs, and uninstallers. There are many out there that can save you the pain you are experiencing. Problems like reset loops are never fun, but having a handy back up can make them a lot less painful . . .

[d4ster3]

thanks again, last thing, now my phone cant get a signal...it just says network search, it wont connect

[d4ster3]

technical support says my radio must be dead, is there anything i can do about it?

[plunker]

Not good....you might try a zero our reset and see if that gets rid of your problem. good luck

[d4ster3]

ok i tried the zero out reset, now my screen is 4 layers, red then green, blue and white...it says bootload v 0.22 at the top left.....is this right?

[joshrink]

No, Zero reset is VERY tricky. When you get the colors, you haven't performed it correctly. Unfortunately, it's not easy to do...and REQUIRES two people's hands to push everything correctly. Nice try...keep trying! You'll get it. Took me about 4 tries before I got it to go. You'll know when you get it. If you have the manual or find one online, it should tell you exactly how to do it, and what order to do it in. If you don't do it EXACTLY as it tells you, it won't give you a Zero reset. Good luck!

[d4ster3]

all it really says is hold the red power button, hold the up button, hold the hotsync button and push the reset button while holding the other 3....am i reading it wrong? ive done it 50 times and still havent got it