HotSync Crash

tand · 07-18-2007, 12:25 PM

Dear Gurus,

I have a nightmare that I can't get resolved after many attempts.
Issue:
Treo 650
As soon as I try to sync, the Hotsync soft starts on both sides BUT
after 5 sec when it reaches the 'Sync Conduit Turnkey', my Treo reboots
and HotSync log tells me 'connection lost' and that's it

I have done
* The hard reset
* Rename my profile (Renaming the backup folder as well
* Re-installed the Hotsync program on my PC
I can't find what's wrong....

any idea or suggestions
Best Regards
Alex.

Kreth · 07-18-2007, 02:16 PM

Originally Posted by tand

Dear Gurus,

I have a nightmare that I can't get resolved after many attempts.
Issue:
Treo 650
As soon as I try to sync, the Hotsync soft starts on both sides BUT
after 5 sec when it reaches the 'Sync Conduit Turnkey', my Treo reboots
and HotSync log tells me 'connection lost' and that's it

Alex,
I'm not familiar with the Turnkey conduit. Is this for a 3rd-party app? If so, try disabling it and see if you can complete a Hotsync. You can do this by right-clicking on the Hotsync Manager icon in the system tray, clicking Custom, then changing the action for that conduit to "Do nothing."

bsuurmeijer · 07-03-2008, 05:28 AM

Originally Posted by tand

Dear Gurus,

I have a nightmare that I can't get resolved after many attempts.
Issue:
Treo 650
As soon as I try to sync, the Hotsync soft starts on both sides BUT
after 5 sec when it reaches the 'Sync Conduit Turnkey', my Treo reboots
and HotSync log tells me 'connection lost' and that's it

I have done
* The hard reset
* Rename my profile (Renaming the backup folder as well
* Re-installed the Hotsync program on my PC
I can't find what's wrong....

any idea or suggestions
Best Regards
Alex.

Hi Alex,

Did you ever solve this? I have the same problem. I've tried the steps that you did. My problems started after I upgrade to Outlook 2007 and installed the Outlook 2007 sync update.

Thanks, Ben