Internet Problem with 650

[Jekka]

Hello,

I recently bought a Treo 650 and I'm still learning a lot about it and getting it all set up properly. Whenever I try to access the web, it signs on for a moment then gives me a message that says "ERROR: Please check your user name and password and try again. your mobile service provider may not support dial-up connections" but I know my phone service has internet, I'm just not sure why it's not working. I get the same message for when I try to send something with 'versa-mail' too.

Any suggestions?

[plunker]

Check with your carrier to see if they have you set up for access and have them confirm username and password. Try to get a level two tech.

[dollface]

Who is your carrier? Like Plunker suggested, you can call your carrier to check on your data plan. You did call your carrier and attach a data plan to your account, right?

If you are with Sprint, make sure that you have the full Sprint username in your Network preferences; on your phone, click on the icon called Preferences, then click Network. In the box username, it should be your full username@sprintpcs.com; I made the mistake of just putting in my user name that I picked and forgot the @sprintpcs.com . anyway, check the username and password there and make sure in the pull down box at the top of the Network screen, it has PCSVision showing.