Phone keeps turning off by itself - Treo Forums

kitty · 07-10-2006, 08:09 PM

Hi everyone,

I bot a Treo 650 in February 2006 and things have been relative smooth last a week ago...The phone keeps logging off by itself and I have no idea why it's doing that every few minutes. Sometimes I would even turn it on and immediately it will turn itself off again!!!!

I have not installed any third party applications. I sent an email to Palm and they said I must have some third party applications....they recommended doing a hard reset, which I did, but the problem persists.

Any ideas?

Christopher · 07-10-2006, 08:26 PM

Quote:

Originally Posted by kitty

Hi everyone,

I bot a Treo 650 in February 2006 and things have been relative smooth last a week ago...The phone keeps logging off by itself and I have no idea why it's doing that every few minutes. Sometimes I would even turn it on and immediately it will turn itself off again!!!!

I have not installed any third party applications. I sent an email to Palm and they said I must have some third party applications....they recommended doing a hard reset, which I did, but the problem persists.

Any ideas?

Can you explain what you mean by "logging off"? Is the phone radio turning off, or are you talking about the screen?

kitty · 07-10-2006, 11:18 PM

The phone would just turn off by itself. I would look at the Treo and it would indicate "Phone off" so I have to hit the Voicemail tab to turn it on. It would then turn off after a while (sometimes a few minutes, sometimes a few hours, and sometimes right after I tried to turn it on). So all my calls are going into voicemail instead being picked up by me.

maceyr · 07-10-2006, 11:50 PM

TreoFaq: Troubleshooting the Treo 650

TreoFaq: Troubleshooting problems with the Treo 600

kitty · 07-11-2006, 12:06 AM

Thanks! I just inserted a piece of paper (cut out some business card!). Will let you know if it works!

Christopher · 07-11-2006, 08:34 AM

Quote:

Originally Posted by kitty

Thanks! I just inserted a piece of paper (cut out some business card!). Will let you know if it works!

Ah, now I understand. The piece of paper trick will work. If your Treo is Cingular, they offer a new sim tray that will solve this problem.

kevinmichaels · 07-11-2006, 03:44 PM

Hello kitty,

This is Kevin from Palm. Indeed, if as Christopher suggests, yours is a Cingular Treo: "Cingular Wireless Treo 650 SIM tray causes radio to turn off unexpectedly". You'll find a description and info on how to obtain a replacement there.

Sincerely
Kevin

kitty · 07-11-2006, 05:33 PM

Thanks a bunch. Phone hasn't turned off at all after I inserted the piece of paper!

Oh and I just called Palm to order the new SIM tray. Thanks again.

kevinmichaels · 07-11-2006, 06:35 PM

No problem

Kevin

kitty · 07-11-2006, 08:04 PM

Kevin,

I have a problem too with synching multiples PDAs. I posted a help thread today. Think you can take a look too?