Resetting daily?

[samsteeley]

I have had my Treo 650 for about two weeks now and I am a little concerned about the number of times I have to do a soft reset. Today alone I have had to soft reset three times. Oops, make that four. I just checked and it is not responding so I had to reset again. Is anyone else seeing this behaviour? Is this normal or is there something wrong here? This is my first PDA phone and my first experience with Palm as well so I do not know what "normal" is.

Thanks,
Sam

[kevinmichaels]

Hello Sam,

This is Kevin from Palm. What application are you in when the resets occur? Generally, third-party applications are the source of resets. One way to determine what software may have caused a reset is to dial a special code which accesses the error log and which can identify the application causing the problem. You can find out how to do this in the Palm Knowledge Library article "Find out if your Treo 650 or 600 reset itself (and the error code it recorded)".

You can also troubleshoot the problem and determine whether it is indeed a software problem. You'll need to do a hard reset, then *before* you hotsync again, re-name the Backup folder on your computer to "backupold". This will prevent your third-party applications from re-installing. Then you perform a hotsync, and see if the problem persists. If all seems well, then re-install your third-party applications one at a time from the re-named backupold folder. After you install one (with hotsync) use the Treo and see if it's still OK. If so, then re-install the next app...and so on. You can also find a step-by-step description of this process in the article "Diagnosing problems caused by third party applications".

Sincerely
Kevin

[xxpinballxx]

I still stand behoind the theory of one app at a time when installing third party apps....

Like the other poster said its usually third party and usually a conflict from two of the third party apps conflicting......
I would either uninstall everything then go one by one and test after each install or hard reset and install one by one......
Either way its your best bet to find the app thats causing the problems.

[WestBank]

I have to reset my palm every day too. I've received the following messages/ advice:

a.) Resetting the Treo650 every week (if not every day) is "normal." Maybe so but it is inconvenient. I do it every morning religiously over coffee. The phone works beautifully all day long then.

b.) Resetting the Treo650 is "necessary" to, "clear the cache." I'm not an expert in this matter. I didn't know this was possible and/or necessary. If someone wants to comment on this possiblility, please do so.

c.) Resetting the Treo650 is necessary if there is a conflict with third party applications. I did a hard reset and the Treo requires resetting every morning even without any third party applications being re-installed.

There are so many threads dealing with this issue. I never had to reset my palm until I changed my Cingular updater software. Maybe this is a coincidence; I don't know. I'm not willing to make any broad sweeping conclusions just yet. We have close to fifty Treo650's in my office and we all experience this phenomina every day ( and night ).

Alex Armstrong
WestBank

[teezee1000]

Ive also have this problem with my Treo as well, I noticed my Treo getting real hot with the Speck Skin I have on it right before it resets, Im going to try using the 650 without the skin to see how it reacts.