Soft Reset problems

[pou]

Hi,

I am a new Treo 650 user and recently, randomly it will just soft reset when I'm using it and even soft reset sometimes during a call? Anyway to fix this problem? Is there some sort of software patch that can fix this problem?

I have an unlocked Cingular Treo 650 (bought from ebay). I use it in China 90% of the time and occasionally in the USA so I'm scared if updating firmware will mess up any configurations.

The only thing I've ever installed is Pleco (Chinese dictionary) and CJKOS (for reading Chinese fonts). There are also what I think are some Cingular sponsored Applications like XPress Mail and GetGood which already were in the phone but I never used them. I had soft reset problems before installing these programs so I don't think it is Pleco or CJKOS' problem. When doing the #*377, I get a "System Error Log" saying a Reset was caused on [date & time] while running "Applications":

Fatal Exception

I don't know what that means above but basically it soft resets when I'm using the camera or doing a memo or even making a call. It's not a huge deal but is beginning to be a nuisance.

Anything else I can try? Should I delete something? Anyone else have these issues? Please someone help!!

-Peter

[kdallen]

Hello, Peter, sorry to hear you're having so many problems. Especially since you bought your phone from eBay, I'd recommend doing a hard reset and reinstalling your apps one by one. Chances are, you've got a corrupt file in your saved prefs or something, if the problems started before you added the apps. Hope this helps.