sync problem

[david K]

replaced defunct treo650 with new one, under warranty...now, when syncing, message on phone indicates transfer occuring and then completed but no info exchanged...did not have prob before,,,any suggestions?...thanx

[benjie]

Have you checked the sync settings within Palm Desktop? Ben

[david K]

uh oh...went into sync settings...clicked on sync everything and all is lost...I should have backup elsewhere...is the info on this computer retrievable?

[plunker]

Windows XP has restore points in the computer. You might check the date to see if it will bring your info back.

[smanes]

unfortuanely all is probably lost if you have it so phone overwrites or vice versa. when you click on the setting make sure it just says sync, other wise all could be lost agian. as for the lost info. if system restore doesnt bring it back,(and i dont think it will) it is gone. welcome to the world that is palm. when you synced your replacement device it should have asked you if you wanted to sync with and existing user or create a new one. depending on what you did then depends on how you phone syncs now. to find out for sure, (since all info is gone), could do a hard reset and when you hotsync it should ask to use an existing customer. if you have two names that me be because of the afore mentioned.