Touchscreen died!

[chadman]

Well my touch screen just died on Saturday! I called Sprint and they had me do a soft and then a hard reset. After the hard reset I could no longer use my phone because it forces you to use the touch screen to calibrate it after a hard reset. They told me to call the Sprint store that I purchased the phone at for a replacement. My phone was 30-40 days old. I called the Sprint store and they told me they could not help me because I did not purchase an extended warranty from them, wow what great customer service! They said for a $55.00 charge they could fix/replace it. They informed me that I would have to call Palm to get it repaired. I then called Sprint and they are going to send me a replacement and a mail kit to send my old phone back. Not a big deal, but was really surprised how the Sprint store where I purchased the phone wanted $55.00 to fix/replace a phone under warranty. I asked the store if Sprint could help me. They told me that they would tell me the same thing. Well they are incorrect since I am getting a new phone (well they said new, not a referb) from Sprint. I guess Sprint (billing) and the Sprint corporate stores are not on the same page.

Chad

[alex_mathews]

I had replaced my Treo 600 under warranty via a Sprint Store. They didn't give me any problems.

[chadman]

Well called in about my phone on Sunday and got the phone on Tues! New phone works great and the volume is even better on this phone. No thanks to my local Sprint store.

Chad