Treo 650 & T-Mobile & software update

[emilyrobin]

Does anyone have any experience with the following...

I am using an unlocked GSM Treo 650 with T-Mobile service in NYC. My Treo's current software is v. 1.06. It's been a bit buggy lately and I thought that I should look into updating the phone's software. I checked with the Palm website, and there was not enough information to verify whether or not my model required an update. I contacted Palm via email and in their generic response back to me, they said, yes, I should update to v. 1.2. I called T-Mobile to verify this, and they wouldn't answer my question because the 650 is not supported by T-Mobile. My concern is that should I upgrade my software to 1.2 and should it not be compatible with T-Mobile, there is no going back.

Any info would be much appreciated.
Thanks!

[chris]

Does anyone have any experience with the following...

I am using an unlocked GSM Treo 650 with T-Mobile service in NYC. My Treo's current software is v. 1.06. It's been a bit buggy lately and I thought that I should look into updating the phone's software. I checked with the Palm website, and there was not enough information to verify whether or not my model required an update. I contacted Palm via email and in their generic response back to me, they said, yes, I should update to v. 1.2. I called T-Mobile to verify this, and they wouldn't answer my question because the 650 is not supported by T-Mobile. My concern is that should I upgrade my software to 1.2 and should it not be compatible with T-Mobile, there is no going back.

Any info would be much appreciated.
Thanks!

If you own an unlocked Treo 650, then you shouldn't have any trouble updating. I would just be sure to back up all of your data via HotSync. You can find more information on how to upgrade at Palm's site.

[chris]

Does your Treo have any carrier branding? I ask this because of this note on Palm's site of issues occuring after update:

Smartphone appears to be locked to carrier after update completed

• Updaters from Palm have no effect on the subsidy lock state of your smartphone.
• The person from whom you purchased your formerly-owned Treo smartphone may have misrepresented or masked the lock state of the phone to inflate the sale value. We recommend that you contact the seller.

[chris]

I also noticed Palm has a handy "What To Do After The Update for Unlocked Treo 650 Owners".

-Chris