Treo 650 Syncing w/Mac Powerbook

[mcdonald@quinnipiac.edu]

All was working perfectly for many months. Now all syncing is NOT working.

Where can I find info to start over.

Syncing is still not an exact science, as I am a 20 year user of Mac's, but there is no real easy way to get help when snycing does not work.

[Leone]

Same thing happened to me...are you using iSync? I immediately switched to Mark Space's Missing Sync...best money I ever paid for my Treo. No hassles, easy set up...clean as a whistle!

iSync stopped working for me when I got a .mac.com account. I don't know it is because I was syncing to my iDisk or what...I just went and got Missing Sync and no more headaches.

20 years on a Mac? WOW! I started using Macs in 1987...Mac SE was my first Mac...then onto the SI..then a Centris, a Quadra, a PowerMac, G3, G4 and now my trusty G5....not to mention I had a Newton!

Try Missing Sync...I think you will like it.

[mcdonald@quinnipiac.edu]

Leone,

Thx for the quick info. I have been using Missing Sync and until the past few days was working flawlessly, not having all sorts of trouble.

Any suggestions.


Jack

[chris]

Jack-
Always nice to see a fellow Mac user... for me I used Classics in college. The first Mac I bought was a PowerMac 6100 with $900 worth of RAM - which was a hole 16MB (2 8MB sticks). Since then it's been PowerComputing clone, Dual G4, Powerbook and now G5.

Anyway, I checked out Mark/Space and a knowledgebase article that I'll paste here that outlines troubleshooting options. One they do not mention is:
Uninstall Missing Sync
Reinstall Palm Desktop
Confirm HotSync works properly
Enable Palm OS Syncing in iSync
Open HotSync Manager, Conduits and enable iSync
Confirm communication between your Mac and your Treo
Reinstall Missing Sync

Here's the article from Mark/Space:
Backup - Always backup your data before you start troubleshooting. If at all possible, launch a sync with only the Backup conduit enabled. The Backup of the handheld data is located in ~/Documents/Palm/Users/<HotSync Name>. Backup your Mac data as well. For more information on making backups, refer to: http://www.markspace.com/support/backup.

Save multiple backups - With version 5.1 of The Missing Sync for Palm OS, the Backup conduit includes the option to save 'n' numbers of previous backups. Open the Backup conduit and enter the number of previous backups you would like to save. The default number is two.

Backup the backups - You can also archive your Backups folder(s). Locate the Backup folder in your User's folder: ~/Documents/Palm/Users/<hotsync name>/Backups/ Select the folder, control-click (hold the 'ctrl' key when you click the /Backups/ folder), choose 'Create Archive of "Backups'.

Sync one conduit at a time - The first goal in troubleshooting is always to isolate the source of the problem. One of the best ways to isolate the source of a conduit-based problem is to sync with just one conduit at a time. If you can isolate the problem to one particular conduit you have made great progress. The results of this kind of testing is always helpful when communicating with Mark/Space Support.

Test with a different Mac OS X user account or different Mac - In some cases it is necessary to do some testing to determine if the origin of the problem you are experiencing is caused by the Mac or the device. Testing on a new Mac OS X User account with admin privileges or on a different computer can help determine if the problem lies with your main user account or with the device. If you see the same behavior on a second Mac User account or a different computer, most likely the problem is caused either by The Missing Sync or the device. If you do not see the same behavior on a second Mac user account or on a different computer, most likely the problem is caused by something on your Mac user account. To create a new Mac OS X User, open System Preferences > Accounts. Log out of the main user account and log into the new user account.

Review the Sync History - A Sync History will often shed light on problems that you may have. To view the Sync History click on the Sync History button in The Missing Sync main window. The Sync History may list a detected conduit conflict that prohibits the sync from completing. Or, the Sync History may identify which conduit is failing. When submitting a Sync History to Mark/Space Support, it is most helpful to clear the Sync History and then launch a sync that causes the problem you are reporting. Send the Sync History to Mark/Space Support. You can save the Sync History to a text file and attach that file to your request for Support.