Treo won't turn on

[lindanut]

Hi, I have a Treo 650 that was given to me about two months ago by a friend who switched to a different phone service. It has been working fine. Last night I plugged it in to charge. The battery was at about 30%. When I went to bed, the red charging light was on.

Today, the phone won't turn on. If you call my cell number, it goes straight to voice mail. I have tried doing a soft reset, removed the battery, and also tried plugging into a different charger. It is totally unresponsive.

What could be wrong?

Thanks,
Linda

[vancouverlion]

Before you charged the phone was the battery hot at all? Had you been having trouble with the phone holding a charge? Have you tried another battery? It sounds as if your battery may be dead. Until you try a different battery I would not recommend a hard reset at this time.

Vancouverlion
The Lion Roars

[lindanut]

Originally Posted by vancouverlion

Before you charged the phone was the battery hot at all? Had you been having trouble with the phone holding a charge? Have you tried another battery? It sounds as if your battery may be dead. Until you try a different battery I would not recommend a hard reset at this time.

Vancouverlion
The Lion Roars

I had not had a SINGLE problem of any kind. The battery was holding a charge for 3-4 days. I didn't notice the battery being hot - I don't think it was.

[vancouverlion]

Who is your cell provider? They may be able to assist you in getting further assistance. If you are a Sprint customer try their Advanced tech support, ask to speak to Treo Tech Support by name, they handle all treo tech related issues.

If you are on another carrier I am sure they have the same thing. Sorry to be so general. But it sounds as if your phone may be dead

Vancouverlion
The Lion Roars

[lindanut]

Dear VancouerLion,

Thanks for taking the time to reply.

It beats me how a device can just go dead like that, out of the blue.

Linda