constant hotsync issue - Page 2

bugme · 04-11-2008, 09:59 AM

Originally Posted by LK1910

appreciate the efforts to help me. have tried everyting. even called palm today--actually AT & T since it's a 680--and was guided through all sorts of maneuvers i'd never heard of, including a "master reset"--a bit different from a hard reset, apparently. nothing worked. and the consensus is it's a fatal problem with my device hardware. the irony is, i purchased the thing 3/3/07--if this had happened 1 wk earlier, the treo still would have been under warranty. (talk about planned obsolescence!) oh well...

I know this is fixed but just to ask one last question ....do you have children? Pets? I have a daughter and I'm also a Sprint tech and I can tell you that even a second of any type of liquid touching the bottom contacts will cause this. My wife had it happen to her when the baby grabbed the phone and just touched it to her lips. I swapped it out and the next day the baby did it again. Now its 4 months later and the baby just did it to me last night.

So again, be mindful of any liquid near the bottom of your phone. I wish palm installed a cover so I can protect it when not in use

mymy · 07-08-2008, 05:27 PM

Originally Posted by bugme

I know this is fixed but just to ask one last question ....do you have children? Pets? I have a daughter and I'm also a Sprint tech and I can tell you that even a second of any type of liquid touching the bottom contacts will cause this. My wife had it happen to her when the baby grabbed the phone and just touched it to her lips. I swapped it out and the next day the baby did it again. Now its 4 months later and the baby just did it to me last night.

So again, be mindful of any liquid near the bottom of your phone. I wish palm installed a cover so I can protect it when not in use

I am having the same continuous hotsync problem. What did you do to fix it. What did you mean by "I swapped it out".

Thanks in advance.

AJLobo · 07-14-2008, 04:50 PM

I've had the same exact thing happen to me. I had my phone sitting in the cupholder of my car just today. Halfway home I realized that it had the Hotsync connection error. I pressed OK, but I realized it's in a loop. I looked in my cupholder and noticed that there was a small amount of liquid. This is what probably shorted my phone.

As a previous poster said, once I actually connect it to my PC, it stops the loop and can successfully sync. Once I disconnect though, it starts back up, even after a soft reset.

@Bugme: Would a hard reset fix this, or is this phone f***ed?

lucileburgo · 07-22-2008, 06:33 AM

Originally Posted by fustrated

the other day, the phone tried to perform a hotsync operation on its own and is constantly try to perform the operation. I tried the cancel option, didnt work. So then i plugged the phone into the PC to perform the sync, which it did sync , but then tried to sync again. Its stuck in this constant loop. I tried a hard and soft restart which also failed to solve the problem. any ideas to stop the sync?

I am having the same problem were you able to resolve this issue?

mymy · 08-04-2008, 09:18 PM

My phone seems to be working fine now...it had the continuous hotsync problem for a couple of days. I called up Sprint & Palm but they had no clues and both advised to take it to an authorized repair shop who will try to fix it or exchange it (it was still under warranty).

I guess the only solution is to completely dry out the connectors. I used hair dryer on the connectors at the bottom (though it did not fix the problem immediately)...but I guess phone slowly dried out in the summer weather.

Another friend of mine had a Blackberry which got submerged in a swimming pool. He found out online that putting in the oven for 3-4 hours (under 150 degrees) fixes it...and it really worked for his phone which looked dead at one time. Search online to find out more details about that solution.

stevetaz · 08-05-2008, 07:01 AM

For moisture problems time is usually the best. That and removing the battery and resisting the desire to see if it is working yet for at least 2-3 days.

The oven is a real risky proposition. It might work, but you may be asking if you want fries with that...

You could try placing the phone in a bag of uncooked rice. The rice will absorb moisture.

SteveTaz

asanson · 09-15-2008, 05:18 AM

I have already had one Treo replaced because of this problem - and now the replacement Treo (which is NOT under warranty) is doing the same thing, although I can stop it after about five tries. I hope you find out the solution, otherwise I am buying myself a new device and it WONT be a Palm next time!

bugme · 10-27-2008, 03:38 AM

Sorry to take so long but ... swapped out just meant swapped for a new unit. The orginal palm centro had a problem with even just condensation getting into the bottom contacts causing a reset loop. The newer series (phones made or refurbished after 8/1/08) should not have this issue.

Don't try ovens. Get a bag of silica gel from a med bottle, new purse or whatever. Put that + phone in ziploc bag overnight and hope it works. Do NOT put the battery back in the phone once you realize what is happening. That will only make it worse.

Bornnaked · 01-08-2009, 01:57 PM

Not to bring up an old post, but this just happened to my Treo 650; and I think I have a solution or a small band aid for some.

In the case of my Treo, it wanted to Hot Sync when it went to idle (sleep). As soon as the screen shut off, it would come alive with the "Trying to connect to cradle"..

This is the problem:

The treo feels that some one is pressing the hotsync button from the cable or cradle that plugs into the underside of the treo.

For some reason, it only does the action when my treo goes into sleep mode. For this I'm yet to find the answer.

Solution?

Within "Prefrences" Or "Prefs" on your Treo you'll see the sub-topic "BUTTONS" under "PERSONAL". Choose "BUTTONS". Under Preferences/buttons, you'll see some quick keys set up for your phone. On the bottom you'll see 3 buttons to select; "DONE", DEFAULT, HOTSYNC. Choose "HOTSYNC". Now you see what application will be run once the cable button has been pushed. "HOTSYNC" should be displayed. Click "HOTSYNC" and scroll down and choose "PHONE". Then go back to your main screen

If done correctly, instead of continuously trying to hotsync, your phone will keep popping up with the number pad.

Sadly my budget cannot let me spend an extra $50 on a replacement treo for this month so I was happy to figure this out for myself.

I hope this helps the rest with this similar problem!!

KC