constant hotsync issue - Treo Forums

fustrated · 02-10-2008, 07:43 PM

the other day, the phone tried to perform a hotsync operation on its own and is constantly try to perform the operation. I tried the cancel option, didnt work. So then i plugged the phone into the PC to perform the sync, which it did sync , but then tried to sync again. Its stuck in this constant loop. I tried a hard and soft restart which also failed to solve the problem. any ideas to stop the sync?

snake eye · 02-28-2008, 05:25 PM

when you did the hard reset, did you erase all data? Did you also rename your backup folder? there could corrupted data in it....

LK1910 · 03-09-2008, 10:42 AM

how does one rename the backup folder on the device itself?

when you did the hard reset, did you erase all data? Did you also rename your backup folder? there could corrupted data in it....[/quote]

benjie · 03-09-2008, 12:54 PM

There are no backup folders on the device. The backup folders are those on the PC you are backing up to. As for a data problem corruption problem, most unlikely. This is not that uncommon of a problem though. I would look at the cable.

Question - have you attempted to sync via Bluetooth? I take it this action occurs when the cable is plugged in, which would lead one to suspect a connection problem.

Ben

benjie · 03-09-2008, 12:58 PM

I read your other post - it happens again after you re-sync the device to reinstall the data. Is that what I am reading?

When you execute a hard reset and then restore the device with the data from a sync performed before the hard reset, you are reinstalling the problem again. If you execute a hard reset and reinstall ONLY the PIM data, does the problem occur again?

My suggestion is to use a device based backup solution to back up the card, execute a hard reset, reinstall ONLY THE PIM files from the device based backup and see what happens. If life is good then that means something is not good. In your situation if it does not mess up any more, then reinstall your applications one a a time without doing it via a sync.

Ben

LK1910 · 03-09-2008, 04:52 PM

I'm sorry if i wasn't clearer in my post. The continuous hot syncing happens over and over when my treo is NOT connected by a cable to anything. As soon as I attach the cable to my Treo AND plug the treo into the USB port, I am able to end this constant cyclying and use the Treo as normal, including performing a successful hot sync, use the phone, connect to the internet, etc. (Of course, I can't leave my computer or my Treo won't work). If the cable is attached to the Treo but NOT simultaneously attached to the USB port, the problem keeps happening.) I can't understand why having the dable plugged in would correct the problem, while but disconnecting it would exacerbate the problem.

Not sure what you mean by "PIM data"--do you mean just the stuff that comes with the Treo when you first buy it and is present after a hard reset, without any additional, added content in memos, contacts, etc? If that's what you mean, I believe I have completely restored my Treo to it's original state after multiple hard resets. I also deleted all Palm desktop files and the entire Palm desktop program (I have a backup on another computer), and downloaded the software all over again from Palm.com, as if it were new. Even after doing this, the constant syncing problem as described earlier persists ( except when the cable is plugged in on both ends, as described above.)

I haven't been using a Card.

What is a "device-based" backup?

How do I reinstall applications once-at-a-time without doing a hot sync.

Thanks in advance.

Quote:

Originally Posted by benjie

I read your other post - it happens again after you re-sync the device to reinstall the data. Is that what I am reading?

When you execute a hard reset and then restore the device with the data from a sync performed before the hard reset, you are reinstalling the problem again. If you execute a hard reset and reinstall ONLY the PIM data, does the problem occur again?

My suggestion is to use a device based backup solution to back up the card, execute a hard reset, reinstall ONLY THE PIM files from the device based backup and see what happens. If life is good then that means something is not good. In your situation if it does not mess up any more, then reinstall your applications one a a time without doing it via a sync.

Ben

snake eye · 03-10-2008, 12:34 AM

could be a software conflict....you may try the safe hotsync method....

start -> programs -> Palm -> Safe Hotsync

benjie · 03-10-2008, 02:30 AM

The "safe" hotsync only handles the PIM files and does not install or sync any of the programs, so it is a bit faster this way. Anyway, after the hard reset, just run the device for a while and see what happens. Then do the safe hotsync to get your PIM (name/calender, et cetera) back on the device and see what happens.

Ben

snake eye · 03-10-2008, 07:59 PM

i agree with benjie....
try it out first...

LK1910 · 03-10-2008, 10:29 PM

appreciate the efforts to help me. have tried everyting. even called palm today--actually AT & T since it's a 680--and was guided through all sorts of maneuvers i'd never heard of, including a "master reset"--a bit different from a hard reset, apparently. nothing worked. and the consensus is it's a fatal problem with my device hardware. the irony is, i purchased the thing 3/3/07--if this had happened 1 wk earlier, the treo still would have been under warranty. (talk about planned obsolescence!) oh well...