PALM, Treo 680 Keyguard is Faulty!

[Big_OTR_Fan]

The Treo 680 keyguard is faulty.

The faulty Treo 680 keyguard is an issue for anyone who doesn't use a case but still carries their Treo 680 either in their pocket or purse or briefcase etc... as the Treo 680 keyguard does not protect against accidental keypresses of any kind after it wakes up, as the first keypress actually gets merrily passed through the keyguard and on to the underlying waiting call or alarm/alert event before the keyguard actually kicks in!

The Treo 680 should wake up, when an alarm/alert event is occuring with keyguard in place, and should rock solidly trap any and all inputs until the keyguard is dismissed. It does not.

The keypress (center button on the native keyguard) that dismisses the keyguard should not be passed onto the underlying alarm/alert either as it is now, as that "pass along" keypress silences the alarm/alert also even it you have been lucky enough to not have had an inadvertent keypress to this point.

The inadvertent/accidental keypresses that occur when removing the Treo 680 from your pocket or purse or it's case AND/OR the purposeful keypress to dismiss the keyguard needs to be trapped and disposed of, leaving the alarm/alert blaring away as it should until the alarm/alert event or call is handled/dealt with by the user.

So, to make a short story long..., if you use a Treo 680 and carry it in your pocket or purse or briefcase "naked" or in a slipcase and you are relying on the native keyguard to protect the Treo 680 from accidently silencing an alarm/alert event or an incoming call, be aware it does not work and because of this fault, you could easily miss reminders, appointments and calls.

Kevin, as a Palm insider, perhaps you can help with this?

[deathspal]

I have also noticed that keys other than the "ONE" center button can unlock the keypad

pressing Up-Vol + Home + Mail unlocks the keys (My keys get unlocked WAY to often in my belt pouch)

Also UP-Vol + t + y does it. Talk about to easy to unlock... :angry:

Edit: I have found the 700p also does this....

[brian1269]

Not only does it silence alarms and answers phone calls by itself in your pocket, it also accesses your calendar and makes entries and makes phone calls.
I had a guy tell me today that he kept getting calls and when he answered there would be nothing there but music. He finally found out it was my number. He's the first entry on my phone list. When I was driving and had the phone in my pocket, it would somehow turn on and call his number.
This is a little ridiculous. Why is there a keyguard if the phone can turn on so easily?
Anyone else experience anything like this? Anyone have a solution?

[ForwardLooking]

Has anyone heard of any fix for this, or an alternative keyguard app?

My particular irritation with this event trapping problem is that after I turn off my 680, if any of the dedicated app keys get bumped (say, in my pocket or briefcase ... even through the cover of my soft case -- or worse yet, while I'm fumbling to take a call), the app bound to that key is launched - If there's any delay launching the app (DateBk5 for example is quite slow), I'm likely to miss the incoming call - especially since, once the app launches, keyguard is still on, and i have to disable it and and get back to the phone app to take the call.

The Treo 680 keyguard is faulty.

The faulty Treo 680 keyguard is an issue for anyone who doesn't use a case but still carries their Treo 680 either in their pocket or purse or briefcase etc... as the Treo 680 keyguard does not protect against accidental keypresses of any kind after it wakes up, as the first keypress actually gets merrily passed through the keyguard and on to the underlying waiting call or alarm/alert event before the keyguard actually kicks in!

The Treo 680 should wake up, when an alarm/alert event is occuring with keyguard in place, and should rock solidly trap any and all inputs until the keyguard is dismissed. It does not.

The keypress (center button on the native keyguard) that dismisses the keyguard should not be passed onto the underlying alarm/alert either as it is now, as that "pass along" keypress silences the alarm/alert also even it you have been lucky enough to not have had an inadvertent keypress to this point.

The inadvertent/accidental keypresses that occur when removing the Treo 680 from your pocket or purse or it's case AND/OR the purposeful keypress to dismiss the keyguard needs to be trapped and disposed of, leaving the alarm/alert blaring away as it should until the alarm/alert event or call is handled/dealt with by the user.

So, to make a short story long..., if you use a Treo 680 and carry it in your pocket or purse or briefcase "naked" or in a slipcase and you are relying on the native keyguard to protect the Treo 680 from accidently silencing an alarm/alert event or an incoming call, be aware it does not work and because of this fault, you could easily miss reminders, appointments and calls.

Kevin, as a Palm insider, perhaps you can help with this?

[FriendlyVolcano]

Palm has written about this topic:

http://kb.palm.com/SRVS/CGI-BIN/WEBC...Case=obj(43860)

and they have no solution:

To quote Palm:
You may inadvertently have one of these keys pressed and held down continually if your smartphone is in a tight-fitting case, kept loosely in your bag, or in a pocket. In this case, the screen will remain on continually, with the keyguard notification on the screen becuse the device is expecting an input from the user to dismiss the keyguard. As a result, the battery life may be reduced significantly as the bright screen draws a large amount of power from the battery.

If you are experiencing extremely short battery life on your Treo 680, you may be inadvertently holding down one of these "wake up" keys, causing the screen to stay on continuously. Here are some things to check:


Are you using a case with your smartphone? Put the Treo 680 in the case and try to see if the case is applying pressure to any of the buttons shown above that could be keeping the screen on continuously.
Do you normally carry your smartphone in a tight pocket? Try storing your device in a case or looser pocket.
Do you keep your smartphone in a bag? Consider a case, but ensure the case does not put pressure on one of these wake up keys.


This is not really an acceptable answer. You should be able to put a Treo in your pocket, tight or loose jeans, and not have it randomly call people, create to-do's etc. Can any write an app that locks the screen using the hardware switch at the top (the volume/ringer switch) as a lock? All software switch locks seem to be capable of being disabled. Any thoughts?

[benjie]

I have not experienced the problem described. However, there are a couple of replacement applications worth looking at.

#1 - Butler - http://www.hobbyistsoftware.com/butler-more.php

#2 - PickeyGuard - www.toysoft.ca/picguard.html

Ben

[noel55]

I have not experienced the problem described. However, there are a couple of replacement applications worth looking at.

#1 - Butler - http://www.hobbyistsoftware.com/butler-more.php

#2 - PickeyGuard - www.toysoft.ca/picguard.html

Ben

I have Treo 680 and it always hangs up answers silences ignores etc etc etc... calls when ever you pull it out of your pocket your case your butt etc etc etc.... LOL I have Butler and tried Treo guard and they do not fix this BUT>>>>>>>>> there is a software program called "Call Shield"

Once installed push the menu button on your Treo 680 and choose "Fun" then "Treo 600 Preferences" Yes I know it says treo 600 but trust me it works. Check all boxes for all Treo 680 stupid ideas and walla your Treo 680 will only answer to touch screen answer and you can silence the ring with a push of the your mail button. Why the mail button I have no idea. It's not full proof but has made a huge diffrence for me. I have looked for cases that don't put pressure on the key pad or have modified cases to give space around the keypad.

good luck hope this helps