700p Bluetooth Staying Connected Issue - Page 3 - Treo Forums

01blacksnake · 07-17-2006, 03:53 PM

Any more updates regarding this issue?

Glad to see I'm not the only one that has this problem.... I have the Discovery 640

I hope Palm fixes this!

Sprinter · 07-18-2006, 12:45 AM

http://kb.palmone.com/SRVS/CGI-BIN/W...Case=obj(42719)

Is a website that has prob. been posted but it lists BT compatability with the 700p

captmike · 07-18-2006, 04:23 PM

“Clem”

Regarding your response to this case.

I asked you if you are aware of the problems that users were having between their 700p and their bluetooth headsets and I provided the below attached links. You did not answer that question.
Please respond to that that question.

http://discussion.treocentral.com/showthread.php?t=119125&page=1&pp=20

http://discussion.treocentral.com/showthread.php?t=116942

I did not report to you in the initial message that I was unable to pair with a bluetooth headset but yet you offered the below attached solution.

While I do not have a bluetooth headset at this time because none of them would operate correctly with the 700p I will be trying another brand in the near future.

I look forward to your response to the questions asked here.

xxxxxxxxx

-----Original Message-----
From: support@palm.com [mailto:support@palm.com]
Sent: Tuesday, July 11, 2006 5:53 PM
To: xxxxxxxxxxx
Subject: Palm Support [Case ID #:xxxxxxx]

Dear xxxxxxx

Thank you for contacting Palm Technical Support. My name is Clem and I will be assisting you with regard to the Bluetooth® connectivity problem you are encountering with your Treo™ 700p. I understand that you are unable to pair your Smartphone with Bluetooth headset and you would like to know how to resolve this problem.

I realize the importance of your issue xxxx, and look forward towards providing you with an appropriate resolution.

To properly address your concern, please provide us with the type of Bluetooth headset you are using with your Treo 700p. Also, this information may help us simulate the problem you are encountering.

Regarding the “Auto-Answer” feature, it is possible that this feature is set to “disable”. You will need to reconfigure the preferences of your Smartphone and enable this feature. To do this, please follow the steps provided below.

1.Press the Application Launcher or Home button.
2.Launch the Prefs application.
3.Select Handsfree under the Communication preferences.
4.Select your desired option on the Auto answer drop-down menu.
5.Tap on Done.

xxxxxxx we want to make sure that your issue is resolved. If you require further assistance, please do not hesitate to contact us again. You can also find more information about Palm products, including troubleshooting articles and frequently asked questions at:

http://www.palm.com/us/support

A Customer Satisfaction Survey will be emailed to you shortly. We hope you will take the time to provide us with feedback about your support experience, as it will help us in our effort to continually improve our services.

Thank you for choosing Palm.

Sincerely,

Clem
Palm Technical Support

--- Original Message ---
Please take note of the links below to better give you an understanding of the frustration with the 700p

TreoCentral.com - 700p bluetooth headset shootout

TreoCentral.com - 700p = BT Hell!

device: 3
device name: Treo 700p (Verizon)
os: 6
os name: Windows XP Pro
General Issue: Wireless Services
<product>Treo 700p (Verizon)</product>
<fname>xxxxxxx </fname>
<lname>xxxxxxxx</lname>
<email>xxxxxxxx</email>
Email Confirm: xxxxxxx
<phone>xxxxxxx</phone>
Time Zone: PST
Palm OS: Palm OS® software v5.x
Palm Desktop: Other
Processor: Intel Pentium 4
Desktop RAM: 512MB or greater
Handheld Connection: Serial
mobile carrier: Verizon Wireless
Successful HotSync: yes
Changes Since Last HotSync:
3rd Party Applications: none
Detailed Description: I trust that you have knowledge of the problems users are having with paring/compatibility with bluetooth headsets and the 700p. Even those that you have listed as "compatible" on this website are having alot of problems. I have already spoken to several tech reps of this problem...no help to date.

Please take note of the links below to better give you an understanding of the frustration with the 700p

TreoCentral.com - 700p bluetooth headset shootout

TreoCentral.com - 700p = BT Hell!
<daterec>07/11/2006 12:25</daterec>

PPCMD · 07-29-2006, 08:53 AM

I just ordered the H700 BT headset since it was listed as compatible and I also have the IHF1000 car kit, again listed as compatible. But the pairing issues is real and I have sent my request in for support on this. I removed any identifing names since Palm has now added that you cannot post their responses (per their email response) without permission. In other words they don't want us telling everyone about the disinformation out there.

I wonder if the tweaks made by the carriers is what ulimately causes the problems or if its just poor implementation on the OEM's side.

I will give them a few days to chew on this then I will email back for an update using their original response.

Dear xxxxx:

Thank you for contacting Palm Technical Support. My name is xxxxxx and I will be assisting you with regard to your recent email.

xxxxx, we would like to acknowledge that we have received your email and would like to thank for taking the time to write to us. We are still looking for the solution or workaround to this issue that you have submitted to us through email. With this, it may take us a while to respond to your email since we have to make additional research on the issue. I hope this will not discourage you from emailing us back again should you ever have any other questions or issues.

If you require further assistance, please do not hesitate to contact us again. You can also find more information about Palm products, including troubleshooting articles and frequently asked questions at:

http://www.palm.com/us/support

Thank you for choosing Palm.

Sincerely,

Palm Technical Support

PPCMD · 07-29-2006, 08:53 AM

I just ordered the H700 BT headset since it was listed as compatible and I also have the IHF1000 car kit, again listed as compatible. But the pairing issues is real and I have sent my request in for support on this. I removed any identifing names since Palm has now added that you cannot post their responses (per their email response) without permission. In other words they don't want us telling everyone about the disinformation out there.

I wonder if the tweaks made by the carriers is what ulimately causes the problems or if its just poor implementation on the OEM's side.

I will give them a few days to chew on this then I will email back for an update using their original response.

Dear xxxxx:

Thank you for contacting Palm Technical Support. My name is xxxxxx and I will be assisting you with regard to your recent email.

xxxxx, we would like to acknowledge that we have received your email and would like to thank for taking the time to write to us. We are still looking for the solution or workaround to this issue that you have submitted to us through email. With this, it may take us a while to respond to your email since we have to make additional research on the issue. I hope this will not discourage you from emailing us back again should you ever have any other questions or issues.

If you require further assistance, please do not hesitate to contact us again. You can also find more information about Palm products, including troubleshooting articles and frequently asked questions at:

http://www.palm.com/us/support

Thank you for choosing Palm.

Sincerely,

Palm Technical Support

01blacksnake · 08-03-2006, 07:00 PM

any updates here?

PPCMD · 08-04-2006, 07:06 AM

I replaced my phone and the rebooting issue (so far) seems to be gone, but the BT issue remains. I sent a new case into Palm clearly pointing out that there is an issue.

1) I paired my Treo 700p with a Moto IHF1000 car kit out of the box, nothing on it. It paired, BUT, if I turned the BT off then back on then the phone would not pair unless I soft reset the Treo 700p

2) I have tested this with my apps all installed, same issue.

3) Yesterday I did have my BT off then bank on when I went home at the end of the day, my phone did pair up (no soft reset prior to it) so I am wondering if there is something with proximity and BT on/off status, not sure.

I got the standard BS response that Palm will need to research it and get back to me. Bottom line is they know theirs quirks and while you cannot find every little quirk or bug, a but in BT is a HUGE issue. I still cannot get my Treo 700p to pair with my Powerbook Pro.

01blacksnake · 08-04-2006, 09:38 AM

Quote:

Originally Posted by PPCMD

I replaced my phone and the rebooting issue (so far) seems to be gone, but the BT issue remains. I sent a new case into Palm clearly pointing out that there is an issue.

1) I paired my Treo 700p with a Moto IHF1000 car kit out of the box, nothing on it. It paired, BUT, if I turned the BT off then back on then the phone would not pair unless I soft reset the Treo 700p

2) I have tested this with my apps all installed, same issue.

3) Yesterday I did have my BT off then bank on when I went home at the end of the day, my phone did pair up (no soft reset prior to it) so I am wondering if there is something with proximity and BT on/off status, not sure.

I got the standard BS response that Palm will need to research it and get back to me. Bottom line is they know theirs quirks and while you cannot find every little quirk or bug, a but in BT is a HUGE issue. I still cannot get my Treo 700p to pair with my Powerbook Pro.

That sucks... you would think someone would show them this thread and they'd know it was a main issue they need to fix.

chris · 08-04-2006, 09:51 AM

Quote:

I still cannot get my Treo 700p to pair with my Powerbook Pro.

Wow, sorry to hear that and a bit surprised. I've had no issues pairing with my PowerBook. It's not the MacBook Pro, but the previous model. In fact, it said I could use the device as a modem. I haven't, but was surprised to see this.

I'm sure Palm knows what is happening and a firmware update is coming. Hopefully, it will be sooner than later.

-Chris

gmcneill · 08-08-2006, 02:45 PM

I bought a new 700P about three weeks ago. I took it back within the first week because it kept locking up. Got a new one and used a Motorola H700 BT headset with it and when it was connected it worked fine. Like everyone else, it kept losing the connection and would not automatically reconnect. It would generally reconnect if I folded the mouthpiece to the closed position (turning the headset off) then opening it again. However, I lost that headset and just bought a replacement H700 two days ago. It never has worked right. It shows a connection, but audio will not transfer from the phone to the headset. I am about ready to give-up on BT all together.

I was wondering if anyone had any experience with the Palm Treo BT headset. I thought it might work better since its offered by the handset manufacterer?

Anyone got any solutions?