Contact Categories

[hydrobot]

Hello everyone!

I actually don't own a Treo, but my boss does and he's kind of given me the task of setting it up...

I've searched google, this forum and another and haven't quite got the anser I need...

The problem I am having is with Palm Desktop. My boss has custom categories on his contact list on his Treo, but Palm Desktop refuses to recognize any of the custom categories. I called Palm, they told me about the "15 category rule." So I deleted 2 of the 16 categories my boss had for good measure, but to no avail. I then called them again and was informed that I need to add the categories to Palm Desktop first and then PD will be able to recognize the categories coming from the Treo. I have also tried that and still haven't had any luck... When I view the sync log, it still says:

"- Only 15 categories are allowed. All records in category 'rev sales' were changed to 'Unfiled'.

and I have 15 categories if you count 'All' and 'Unfiled'

I'm super tired of messing with this thing, any help would be greatly, greatly appreciated.

I'll be sure to give my boss the login info for this forum, also! Thank you!

[rachris2]

Unfortunately, the categories on the Treo have to match, exactly, the categories on the Palm Desktop. Sort that out first. Make sure there are fifteen on both sides and they are the same. Then do the hotsync. Should work.