Hello, I believe all you have to do is take the battery out and press and hold the Power/End button while putting the battery back in. When you see the Access screen appear, release the button. Then just follow the screen prompts from there.
Here is a link from Palm"s website hope this helps:
http://kb.palm.com/SRVS/CGI-BIN/WEBC...tKB,CASE=42094