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11-28-2007, 09:14 AM
| #1 (permalink) |
  Join Date: Nov 2007
Posts: 11
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 |  Need Driver to install my new 700p I just purchased a used Treo 700p without discs. I downloaded and installed the software from the Palm website, but my computer still isn't finding a driver in order to see or communicate with the device. Can anyone help with this? Thank you. I am getting a pop up error message that says: Windows could not load the installer for {784126C0-4190-11D4-B5C2-00C04F687A67}. I have no idea what that means, but it sounds like it's part of the problem. By the way, I am on Windows XP. Thanks. Last edited by only1naked; 11-28-2007 at 09:30 AM. Reason: Added additional info. |
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11-28-2007, 09:44 AM
| #2 (permalink) |
  Join Date: Jul 2005
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| Hi: How are you trying to connect the PC to the Treo, cable, cradle or bluetooth? Did the Palm Desktop install okay and does the Hot Sync logo appear in your Windows tray before attempting to sync? At what point is that pop-up appearing? Does that come up when you connect and press the hot sync button? Maybe you can walk us through exactly what you are doing, step by step? SteveTaz PS: Sounds like the Palm Desktop software is installed wrong and is trying to access invalid Windows registry keys to communicate with the Palm. Did you select the correct Palm Desktop version to install? Which version is it?
__________________ "Criticism is something you can avoid easily by saying nothing, doing nothing, and being nothing" - Aristotle Last edited by stevetaz; 11-28-2007 at 09:48 AM. |
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| The Following User Says Thank You to stevetaz For This Useful Post: | only1naked (11-28-2007) |
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11-28-2007, 09:54 AM
| #3 (permalink) |
| Join Date: Nov 2007
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| The message comes immediately after I install the software. I have uninstalled and reinstalled twice, just to be sure, and both times the message has appeared. I get nothing when I press the hotsync button because my computer doesn't even recognize the device. I am installing the software. It reaches a point during the installation when it tells me to sync my device, at that point I connect with USB cable and my computer says "new hardware found" then it goes through the process of finding the driver, but doesn't find anything, and I can't go any further. Thanks so much for your assistance. |
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11-28-2007, 10:28 AM
| #4 (permalink) |
| Moderator   Join Date: Jan 2006 Location: Oneonta, NY
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| This article on Palm's Knowledgebase may be helpful. This may help as well, it's a Microsoft tool to clean up a failed installation. You'd need to uninstall Palm Desktop, run the tool, then try reinstalling.
__________________ Jeff Velten Sprint Treo 755P My apps: 4cast-Blue Nomad Security Suite-Datebk6-Diddlebug-Docs To Go-eReader-FieldPlus-FileZ-Google Maps-HandZipper-Hi-Launcher-KeyCaps 600-magicButton-mLights-MobileClock-mRing-Power Hero-PowerRun-pTunes-Quick News-Shortcut5-Snapper-SplashPhoto-TakePhone-TCPMP-TryDA-Unit2Unit |
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| The Following User Says Thank You to Kreth For This Useful Post: | only1naked (11-28-2007) |
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