Unresponsive power button after Chatter mail

[Neville310]

My Treo (700p) continues to become unresponsive to the red power button. You press the power button and nothing happens. The green phone button does not fair better. The unit requires a reset before you could proceed with normal operation and use the red power button again.

The whole situation happens over 20 times a day; and frankly has caused me to miss important messages and phone calls.

Upon checking the crash log (##377), the log only mentions a user reset; so the Treo is not even registering a crash. How can it not register a crash in this scenario?

The situation began after configuring Chatter mail for my IMAP server. My email account receives numerous emails (100+ a day). Even after limiting the email and filtering my inbox, the Treo continues this unresponsive scenario. I even put Chatter mail into offline mode.

It appears as the Treo become unresponsive with the receipt of a text message or several emails. I believe that several databases may have become corrupted causing these crashes; so it may not be a strict Chatter mail issue. In addition, the Memo pad had several corrupted records and became un-usable; yet I re-synced the memo pad with desktop overwrites and resolved the memo pad issue.

Please help me troubleshoot the situation further.

How do you check for corrupted database (SMS and email)? How do you fix them?

Anybody have any Chatter mail resources or troubleshooting guides?

[benjie]

The Treo is not a multi-tasking device - it takes time for it to process messages received and that can affect its responsiveness - give it some time and see what happens. In addition, ChatterEmail maintains connectivity and if it looses the data network, it will attempt to sign on to the network and subsequently the IMAP mail account - both take time. I receive a bit more than 100+ and it is the price of heavy usage. In other words, if it does not respond, give it a few moments.

Ben

Ben

[Hollywood]

I concur with Ben on this. In many different "multi-tasking" scenarios, the 700p will "hang up & "lag", & requires a "Let it Rest" approach."Hollywood"